Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CARMEN MARTINEZ

huntsville,AL

Summary

Dynamic Restaurant Manager with a proven track record at Taco Mama, excelling in operational efficiency and team coordination. Enhanced customer satisfaction through innovative feedback systems and streamlined inventory management. Skilled in budgeting and fostering a collaborative team environment, driving significant improvements in service quality and guest experience.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Taco Mama
04.2019 - 06.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Motivated staff to perform at peak efficiency and quality.

Culinary Manager

Olive Garden
05.2015 - 04.2019
  • Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
  • Attracted new clientele with creative marketing initiatives such as themed events or special promotions highlighting unique culinary experiences.
  • Motivated team of 12 employees to maintain high standards of food preparation and efficiency before shift.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
  • Collaborated with executive team to develop seasonal menus that showcased fresh, locally-sourced ingredients for optimal taste and quality.

Education

GED -

NORTHWEST SHOALS COMMUNITY COLLEGE
Muscle Shoals, AL

Skills

  • Team coordination
  • Stock tracking
  • Customer relationship management
  • Personnel oversight
  • Diverse menu creation
  • Shift management
  • Workforce retention
  • Operational efficiency improvement
  • Budgeting for labor and food costs
  • Collaborative team management
  • Workforce management
  • Stock management
  • Project planning and prioritization

Accomplishments

  • I have had the opportunity to open up two new locations that have since thrived & excelled with my helping hand.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Supervised team of 12 staff members.
  • Resolved product issue through consumer testing.

Timeline

Restaurant Manager

Taco Mama
04.2019 - 06.2023

Culinary Manager

Olive Garden
05.2015 - 04.2019

GED -

NORTHWEST SHOALS COMMUNITY COLLEGE

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