Hi, I’m
CARMEN MATOS
The Bronx,NY
Summary
To obtain a position within a company that offers opportunity for advancement utilizing proven skills such as: communications community service, customer service, leadership, organization, and Management skills.
Overview
17
years of professional experience
Work History
Montefiore HospitalThe Bronx, NY
Practice Administrator
10.2013 - Current
Job overview
- Motivated and trained employees to maximize team productivity.
- Manage employee base of over 150, Operations of Building and Staff
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Measuring of Budgets and Patient volume reports
- Oversee and curate community events, news interviews, or festivals
- Marketing strategy meetings with peers
- Basic training in immediate medical emergency
- Conducted daily updates to social media profiles to boost company online presence.
- Worked with assigned team on projects to meet deliverables.
- Created content strategies for digital media.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Developed policies and procedures for effective practice management.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Trained interns and newly hired team members on office procedures and computer system.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Supervised team of 115 office personnel
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Communicated closely with patients, ensuring medical information was kept private.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Montefiore Medical GroupThe Bronx, NY
Supervisor of Operations
03.2010 - 01.2013
Job overview
- Training staff on electronic medical chart soft wear.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Utilized market trends and target audience statistics to effectively and appropriately market products. Reaching monthly target of 80%
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Maintained complete database of files, contacts and project materials.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Optimum Physical TherapyYonkers, NY
Operations/Marketing Manager
07.2006 - 01.2010
Job overview
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Perform office bookkeeping functions
- Assist with patient needs and treatment planning solutions
- Prepare and present monthly new patient data reports
- Supervised employees 50 employees.
- Prescreen, schedule interviews, plan and present new employee and intern training
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Assist with promotions and new technology in medical and physical therapy.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
Education
Palm Bay High SchoolPalm Bay, Florida
High School Diploma
Seminole State College of FloridaSanford, FL
MBA from Business Administration And Management
Skills
- SKILLS AND QUALIFICATIONS:
- Computer Proficient
- Google Docs
- QuickBooks
- Windows OS, Google OS
- 25-100 WPM Typing
- Medisoft
- Proficient in EPIC
- Excel, Google Sheets
- Power Point
- Google Business Suite
- Social Media Activities
- Content Creation
- Family Medicine
- Electronic Document Management System
- Policy and Procedure Development
- Financial Forecasting
- Electronic Health Records
- EPIC
- Bilingual (Spanish)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Practice Administrator
Montefiore Hospital
10.2013 - Current
Supervisor of Operations
Montefiore Medical Group
03.2010 - 01.2013
Operations/Marketing Manager
Optimum Physical Therapy
07.2006 - 01.2010
Palm Bay High School
High School Diploma
Seminole State College of Florida
MBA from Business Administration And Management
Similar Profiles
Narine DuncanNarine Duncan
Patient Care Technician at Montefiore HospitalPatient Care Technician at Montefiore Hospital
Janique RadcliffeJanique Radcliffe
Dietary Worker at Montefiore HospitalDietary Worker at Montefiore Hospital
Orlaigh GunnOrlaigh Gunn
Nursing Student at Montefiore HospitalNursing Student at Montefiore Hospital
Amber CarterAmber Carter
Behavioral Health Technician (Travel Assignment) at Montefiore HospitalBehavioral Health Technician (Travel Assignment) at Montefiore Hospital
Yismely JaquezYismely Jaquez
Group Leader at Acacia NetworkGroup Leader at Acacia Network