Hi, I’m
CARMEN MATOS
The Bronx,NY
Summary
To obtain a position within a company that offers opportunity for advancement utilizing proven skills such as: Communications,Insurance Claims, Denials/Approvals, Project Management,Training, Customer Service, Leadership, Organization, and Management skills.
Overview
15
years of professional experience
1
Certification
Work History
Essen Healthcare
Practice Manager
10.2022 - 01.2024
Job overview
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Established policies regarding patient privacy rights; safeguarding all confidential information.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw accounting, budgeting, and financial reporting.
Family Deaths
Career Break
01.2020 - 10.2022
Montefiore Medical Group
Practice Manager
01.2015 - 07.2020
Job overview
- Oversaw daily operations of a busy healthcare facility, managing a team of 25 staff members.
- Developed and implemented strategies to improve patient flow, resulting in reduced wait times and increased patient satisfaction.
- Implemented electronic health records (EHR) system, streamlining documentation processes and improving accuracy.
- Conducted regular staff meetings to ensure effective communication and address any operational issues.
- Managed the facility's budget, including monitoring expenses, negotiating contracts, and optimizing revenue generation.
- Ensured compliance with all regulatory requirements, including HIPAA and OSHA guidelines.
- Developed and maintained positive relationships with patients, addressing their concerns and resolving any issues promptly.
- Collaborated with healthcare providers to develop and implement quality improvement initiatives.
- Led the recruitment and training of new staff members, ensuring a skilled and motivated team.
- Implemented process improvements to enhance operational efficiency and reduce costs.
- Provided administrative support to the practice administrator and healthcare providers.
- Managed appointment scheduling, ensuring optimal utilization of resources and minimizing wait times.
- Handled patient inquiries and resolved issues, maintaining a high level of customer service.
- Maintained accurate patient records and updated electronic health records (EHR) system.
- Assisted with billing and insurance claims, ensuring timely and accurate submission.
- Managed inventory of office supplies and equipment, coordinating orders as needed.
- Prepared reports and presentations for management, summarizing key performance indicators.
Optimum Physical Therapy
Operations Manager
01.2011 - 01.2014
Job overview
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Best Buy, Magnolia Home
Hiring and Recruiting Manager
09.2008 - 01.2012
Job overview
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
- Enhanced company reputation as an employer of choice by creating a strong employer brand through targeted marketing initiatives.
- Increased candidate pool diversity with inclusive recruitment practices and strategic partnerships with diversity-focused organizations.
- Standardized interview processes across all departments to create a consistent and fair candidate evaluation system.
- Established meaningful relationships with colleges and universities, creating internship opportunities that served as reliable talent pipelines for entry-level roles.
- Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
- Collaborated with HR leadership regarding candidate salary determinations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
Seminole State College of FloridaSanford, FL
BBA from Business Administration And Management
2006
Palm Bay High SchoolPalm Bay, Florida
High School Diploma
1999
Skills
- SKILLS AND QUALIFICATIONS:
- Computer Proficient
- Google Docs
- QuickBooks
- Windows OS, Google OS
- 25-100 WPM Typing
- Medisoft
- Proficient in EPIC
- Excel, Google Sheets
- Power Point
- Google Business Suite
- Social Media Activities
- Content Creation
- New Hire Training
- Strategic Business Planning
- Budget Oversight
- Practice Management
- Employee Supervision
- Health Information Systems
- Driver
Certification
- Certified Technical Support Fundamentals-Google - Credential ID EM55GG8G7547
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Practice Manager
Essen Healthcare
10.2022 - 01.2024
Career Break
Family Deaths
01.2020 - 10.2022
Practice Manager
Montefiore Medical Group
01.2015 - 07.2020
Operations Manager
Optimum Physical Therapy
01.2011 - 01.2014
Hiring and Recruiting Manager
Best Buy, Magnolia Home
09.2008 - 01.2012
Seminole State College of Florida
BBA from Business Administration And Management
Palm Bay High School
High School Diploma
- Certified Technical Support Fundamentals-Google - Credential ID EM55GG8G7547
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