Carmen McKitrick
Columbus,GA
Summary
Hard worker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges. Dedicated to efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments.
Overview
18
18
years of professional experience
Work History
General Manager
Papa John's Pizza
Birmingham, Alabama
02.2022 - 12.2024
- As general manager, I was able to improve the overall customer service statistics at my location. Originally placing #294, maintaining up to a 78% satisfaction rate. It was improved to 90%, placing us at #27 in the franchise.
- That same location also placed #1 in the area, and #5 in the franchise. This was accomplished in my first full period as GM.
- Improved the severely understaffed location by diligently recruiting, hiring, scheduling, and training an influx of new hires.
- Implemented inventory controls to maintain stock, and reduce waste.
- Created a positive work environment by developing team-building activities. Resulting in the improvement of employee retention by boosting morale.
- Built and maintained loyal, long-term customer relationships.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to employees in order to foster an atmosphere of cooperation throughout each store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created reports on sales trends, inventory levels, and financial data. Took the initiative in organizing the reports into a cohesive study guide for my trainees to refer to later.
- Technical abilities with point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Diligent in maintaining a clean and organized work environment.
Fresh Food Associate
Circle K
Moody, Alabama
08.2021 - 02.2022
- Maintained cleanliness and organization of fresh food display areas.
- Prepared fresh food items according to safety and sanitation standards.
- Utilized point-of-sale systems for accurate transaction processing and customer service.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Tracked sales data and adjusted stock levels accordingly to meet customer demand.
- Organized fruits and vegetables in the display cases according to company standards.
- Inspected incoming shipments of produce for signs of damage or spoilage.
- Operated cash registers accurately when ringing up purchases for customers.
- Checked temperatures of coolers and freezers regularly to maintain food safety standards.
- Rotated merchandise on a regular basis to ensure that older products were sold before expiration date.
- Placed orders for new stock as needed using computer systems or telephone communication.
- Performed daily maintenance tasks such as cleaning work areas, equipment, and utensils.
- Ensured compliance with applicable laws regarding sale of age-restricted items.
- Disposed expired goods properly following established procedures.
- Arranged and stocked department displays.
- Operated fuel pumps and maintained cleanliness of the fueling area.
- Managed cash register transactions and handled payment processing accurately.
- Monitored inventory levels and restocked supplies as needed throughout the day.
- Conducted routine checks on equipment to ensure proper functioning and safety standards.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Restocked supplies such as paper towels, napkins, cups when necessary.
- Prepared daily records of food and gas sales and balanced register drawers.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Provided directions and information about local attractions upon request from customers.
- Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
- Trained new employees on company policies and procedures.
- Managed hazardous materials safely, including the disposal of oil and cleaning chemicals.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Ordered stock and priced and shelved incoming goods.
Chef
Southern Graze
Birmingham, Alabama
01.2020 - 06.2021
- Took part in launching a local catering business. Consisting of just myself and the owner, who trained me as a chef at my previous job.
- We would later expand to providing pre-made meals, delivered to your door.
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Inspected kitchen equipment regularly to make sure it was clean and functioning properly.
- Maintained records of catering expenses such as labor costs, food purchases.
- Managed ordering process for all ingredients used in meal preparations for catered events.
- Ensured compliance with health and safety regulations while preparing food items for banquets or other events.
- Directed food delivery and presentation to maintain catering operations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored temperatures of prepared food and cold-storage areas.
- Designed innovative menus for diverse clientele across various events.
- Designed attractive plate presentations utilizing local fruits, vegetables, herbs, cheeses, sauces.
- Analyzed customer feedback to improve menu selection options for future events.
- Assisted in developing new recipes and techniques for creating unique dishes.
- Researched trends in gourmet cuisine to create innovative dishes for clients.
- Developed menus for special events and occasions, incorporating seasonal ingredients.
- Monitored food preparation methods to maintain quality standards of taste and presentation.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Communicated effectively regarding food allergies and dietary restrictions.
- Developed business plans and strategies to grow the business.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Monitored customer feedback and implemented changes based on their suggestions.
- Researched similar businesses to determine competitive advantages.
- Delivered packages efficiently across designated routes daily.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Personal Nanny and Maid
Self Employed Services
Hoover, Alabama
12.2016 - 10.2017
- Provided attentive care for children.
- Managed household tasks, including meal preparation and light cleaning.
- Monitored children's health, safety, and emotional well-being consistently.
- Engaged in meaningful conversations with children to help them develop their language skills.
- Developed a positive relationship with parents while providing quality childcare services.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Facilitated safe, caring, and warm environment for children to stimulate development.
- Planned age-appropriate activities including music classes, sports and outdoor play time.
- Monitored children's playtime to ensure proper behaviour was maintained in accordance with parental guidelines.
- Ensured that bedtimes were followed according to family routines.
- Responded promptly to any medical needs that arose throughout the day such as administering medication or first aid if required.
- Regulated children's schedules to balance rest, learning, and play.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Met and communicated regularly with parents to discuss children's activities and development.
- Cleaned residential spaces using effective cleaning products and techniques.
- Organized household items to maximize space and functionality.
- Managed laundry tasks, including washing, folding, and ironing clothes.
- Maintained inventory of cleaning supplies and restocked as needed.
- Developed personalized cleaning plans based on client preferences and needs.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Vacuumed carpets and floors.
- Cleaned and polished furniture, fixtures, and other surfaces.
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
- Made beds with clean linens.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Washed windows and walls.
- Emptied wastebaskets and replaced trash liners.
- Removed cobwebs from ceiling corners.
- Interacted pleasantly with clients and guests when performing daily duties.
- Organized closets by folding clothes neatly on shelves or hanging them up properly in the closet.
- Polished silverware.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Scrubbed floors and shampooed carpets.
Chef
Pranzo
Birmingham, Alabama
12.2015 - 12.2016
- Took part in the launch of a family-owned restaurant. Starting as a chef and later assisting with the front of the house as well.
- Coordinated with front-of-house staff to optimize food presentation and service flow.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Monitored the kitchen area to maintain overall safety and establish proper food handling techniques.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Greeted and welcomed guests with a friendly demeanor.
- Assisted in maintaining cleanliness and organization of dining areas.
- Consistent deep cleanings of all equipment and tools. Initiated a routine for deck scrubbing floors to maintain cleanliness.
- Collaborated with kitchen staff to ensure timely food service.
- Monitored customer satisfaction and addressed concerns effectively.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Resolved any customer complaints or issues promptly with professionalism.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Upheld company standards and values, representing the brand positively.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Assistant Manager
Papa John's Pizza
Birmingham, Alabama
01.2007 - 12.2015
- Oversaw food safety and sanitation practices in compliance with health regulations.
- Created reports on sales trends, inventory levels, and financial data.
- Provided leadership, insight, and mentoring to newly hired employees.
- Implemented quality control measures to uphold company standards.
- Showed adaptability and initiative by helping 13 different stores during my time at Papa John's.
- I took on the general manager responsibilities and duties when there wasn't one available or hired yet.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained new staff on cash handling protocols and customer service techniques.
Skills
- Safety compliance
- Equipment maintenance
- Data analysis
- Hazardous materials handling
- Equipment calibration
- Quality control
- Inventory management
- Team building
- Problem solving
- Effective communication
Timeline
General Manager
Papa John's Pizza
02.2022 - 12.2024
Fresh Food Associate
Circle K
08.2021 - 02.2022
Chef
Southern Graze
01.2020 - 06.2021
Personal Nanny and Maid
Self Employed Services
12.2016 - 10.2017
Chef
Pranzo
12.2015 - 12.2016
Assistant Manager
Papa John's Pizza
01.2007 - 12.2015