Carmen McNairy
Rochester,MN
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
25
25
years of professional experience
Work History
Hospitality Manager
Chick Fill A
Rochester, MN
03.2021 - Current
- Responded to guests, including email, telephone, and in-person inquiries.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Offered guests beverages and refreshments upon check-in.
- Delegated work to staff, setting priorities and goals.
- Oversaw recruiting, interviews and new employee hiring.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Created detailed reports on occupancy levels, revenue statistics, customer feedback.
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Restaurant Owner
Peck's Flamed Broiled Chicken
Riverview, FL
10.2011 - 03.2021
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Established standards for quality control, customer service, health and safety regulations.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw food preparation, production and presentation according to quality standards.
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
Store Director
Aldi Foods
Cleveland
04.2001 - 06.2011
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
Cashier/Customer Service
Marcs Grocery Store
Northfield
08.1999 - 04.2001
Education
General Studies -
John F Kennedy High School
05.1999
English -
Skills
- Customer Service and Assistance
- Task Delegation
- Product Merchandising
- Employee Management
- Complaint Handling
- Ordering of Products
- Verbal and Written Communication
- Safety Monitoring
References
References available upon request.
Timeline
Hospitality Manager
Chick Fill A
03.2021 - Current
Restaurant Owner
Peck's Flamed Broiled Chicken
10.2011 - 03.2021
Store Director
Aldi Foods
04.2001 - 06.2011
Cashier/Customer Service
Marcs Grocery Store
08.1999 - 04.2001
General Studies -
John F Kennedy High School
English -
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