Skilled PDI Technician with a track record of enhancing vehicle performance and customer satisfaction at Keystone RV Company. Leveraged expertise in automotive repair and a keen attention to detail to exceed productivity benchmarks and improve shop efficiency. Demonstrated exceptional ability in parts replacement and fostering team collaboration, significantly boosting overall service quality. High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs. Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports.
Hi, I’m
Carmen Mendez
Goshen,IN
Summary
Overview
15
years of professional experience
Work History
Keystone RV Company
PDI Technician
08.2021 - 03.2023
Job overview
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Contributed to a safe working environment by adhering to safety protocols and maintaining clean workspaces.
- Optimized workflow within the shop by effectively prioritizing tasks based on urgency and complexity of repairs needed.
- Ensured accurate billing information for customers by carefully reviewing invoices before submission, minimizing discrepancies or disputes over charges later on.
- Maintained accurate documentation of all repairs, ensuring proper tracking and accountability.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying issues.
- Conducted regular equipment inspections to identify potential malfunctions early, preventing downtime due to unexpected breakdowns.
- Reduced repeat repairs by accurately diagnosing issues the first time and implementing effective solutions.
- Collaborated with colleagues to share knowledge and improve overall team performance.
- Consistently met or exceeded established benchmarks for productivity in terms of both quantity and quality of work performed.
- Increased overall shop productivity by assisting colleagues with complex repairs when necessary.
- Improved customer retention rates through clear communication regarding vehicle needs and maintenance recommendations.
- Delivered consistent customer satisfaction by providing high-quality workmanship and timely service.
- Recorded inspection and test results on data sheets.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Followed safety protocols while handling hazardous materials.
- Operated and maintained testing equipment.
- Assisted in developing inspection and testing protocols.
Middlebury Hardwood Products
Woodworker
02.2018 - 09.2021
Job overview
- Measured and cut materials in adherence to schematic drawings.
- Completed general finish work and sanding.
- Contributed to customer satisfaction by delivering high-quality, handcrafted products tailored to their needs.
- Demonstrated in-depth knowledge of sanders, saws and routers.
- Reviewed job specifications to determine necessary tools and materials.
- Cabinet wood staining sprayer
- Cabinet sealer sprayer
- Sealer sand
Boring Smith Industries
Order Puller
01.2016 - 11.2017
Job overview
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
- Checked inventory and selected products from specific locations based upon availability.
- Contributed to warehouse space optimization by organizing storage areas for easy access and minimal errors during order pulling.
- Maintained detailed records of pulled items using inventory management software to ensure accuracy in reporting.
- Collaborated with the shipping department to expedite delivery of completed orders, resulting in improved customer satisfaction rates.
- Resolved any discrepancies in orders swiftly, ensuring customers received accurate shipments without delay.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Inventoried warehouse stock.
- Enhanced warehouse productivity by accurately locating items, updating inventory records, and consolidating orders.
- Utilized barcode scanning technology for precise tracking of product locations within the warehouse for faster order pulling.
- Participated in ongoing professional development workshops to stay current on industry best practices related to order pulling techniques and technologies.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Received returns of damaged and incorrect orders to process replacements.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
Masterbrand Cabinets
Cabinet Finisher
04.2008 - 01.2016
Job overview
- Enhanced customer satisfaction through close attention to detail and adherence to design specifications during cabinet finishing.
- Established strong relationships with suppliers to secure high-quality materials at competitive prices for the company''s projects.
- Coordinated with sales representatives to ensure accurate understanding of customer requirements before beginning each project.
- Achieved a high-quality finish on cabinets by meticulous preparation, sanding, and staining techniques.
- Stainer
- Sealer
- Sanding
Education
Elkhart Central High SchoolElkhart, IN
High School Diploma
06.2006
University Overview
Skills
- Power Tools Usage
- Parts Replacement
- Vehicle Inspection
- Automotive Repair
- Pre-delivery inspection
- Electrical knowledge
- Attention to Detail
- Inspection and Testing Reports
- Reporting and analysis
- Product Inspection
Timeline
PDI Technician
Keystone RV Company
08.2021 - 03.2023
Woodworker
Middlebury Hardwood Products
02.2018 - 09.2021
Order Puller
Boring Smith Industries
01.2016 - 11.2017
Cabinet Finisher
Masterbrand Cabinets
04.2008 - 01.2016
Elkhart Central High School
High School Diploma
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