Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Carmen Mendoza

Phoenix,AZ

Summary

Knowledgeable and results oriented customer service professional with extensive experience in service industry. Personable and professional communicator with fluency in both English and Spanish. Experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Motivated to facilitate positive experiences through high-quality customer care and prompt resolution of customer complaints.

Overview

2
2
Languages
4
4
years of post-secondary education
4
4
years of professional experience

Work History

Associate

Potbelly's Sandwich Shop
Phoenix, AZ
08.2019 - Current
  • Maintained high standards of customer service during high-volume, fast paced operations.
  • Enforced safe food preparation and assembly procedures.
  • Managed customer relations and generated loyal clientele through friendly interactions and consistent quality customer service.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Decreased food product defects 25% by implementing quality assurance guidelines.
  • Identified objectives of Potbelly by analyzing feedback, observing consumers and collecting surveys.
  • Operated cash register to record all transactions accurately and efficiently.

Contract Bookkeeper

Bookkeeping Advisors LLC
Phoenix, AZ
09.2019 - 06.2020
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.

Crew Shift Leader

Yogi's Grill Teriyaki & Roll
Phoenix, AZ
05.2019 - 03.2020
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained customer satisfaction by meeting 100% of deadlines through effectively collaborating with Manager and Head Chef.
  • Inspected finished products for quality and adherence to customer specifications.
  • Trained and mentored new employees to maximize team performance.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Lead Sales Representative

EVC
Scottsdale, AZ
03.2017 - 05.2017
  • Located and acquired new customer partnerships by contacting potential partners.
  • Established and maintained positive client relationships to ensure customer retention.
  • Performed cost-benefit and needs analyses for existing and potential customers to meet their needs.
  • Maintained technical expertise and product knowledge.
  • Facilitated resolutions of customer problems and complaints to maximize satisfaction.
  • Provided exemplary customer service when assisting clients with questions and concerns.
  • Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.

Education

Diploma -

Central High School
Phoenix, AZ
05.2012 - 05.2016

Skills

    Courteous with Strong Service Mindset

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Timeline

Contract Bookkeeper

Bookkeeping Advisors LLC
09.2019 - 06.2020

Associate

Potbelly's Sandwich Shop
08.2019 - Current

Crew Shift Leader

Yogi's Grill Teriyaki & Roll
05.2019 - 03.2020

Lead Sales Representative

EVC
03.2017 - 05.2017

Diploma -

Central High School
05.2012 - 05.2016

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Carmen Mendoza