Carmen Mendoza-Martinez
Richmond,TX
Summary
Customer service and fast food professional with 2 years of experience working at three fast-food/beverage locations. Experienced in food prep, beverage service, and keeping workstations clean and organized. Served as a shift lead, helping train team members and keeping daily operations running smoothly. Committed to providing excellent customer service while keeping operations efficient in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Shift Leader
Ding Tea
Rosenberg, Texas
03.2025 - Current
- Prepared fresh boba pearls at the start of each opening shift, ensuring consistent quality for customers.
- Prepared and brewed four varieties of tea at the start of each opening shift.
- Maintained a clean and organized workspace to ensure a safe environment, and provide excellent service.
- Greeted customers upon arrival, providing a welcoming and friendly experience.
- Utilized POS system to receive and process customer payments.
- Described menu items to customers and suggested appealing products.
- Supported the rewards program by asking customers to apply their phone number at checkout.
- Regularly refilled supplies and ingredients when needed to prevent shortages, and to maintain workflow efficiency.
- Prepared several boba tea beverages for customers.
- Followed closing protocols to safely dispose of leftover boba and teas, and reset equipment for opening staff.
- Took out full trash cans and replaced liners during closing shifts.
- Cleaned and sanitized the bathroom, and restocked the bathroom supplies.
- Performed end-of-day floor cleaning, including sweeping, and mopping
Team Member
Smoothie King
Rosenberg, Texas
04.2024 - 08.2024
- Prepared and portioned fresh fruits and vegetables during opening shifts to ensure smooth and efficient smoothie production.
- Refilled and restocked supplies and ingredients.
- Delivered clean dishes and utensils from back of house to front-of-house stations during opening shifts.
- Welcomed customers as they entered, ensuring a hospitable and inviting environment.
- Took customer orders accurately through drive-thru and in-store, ensuring a positive customer service experience.
- Asked customers if they wanted to use their phone number to earn or redeem rewards.
- Maintained cleanliness of workstations and equipment throughout shifts.
- Transported dirty dishes to the back of the house for cleaning and drying during the closing shift.
- Performed end-of-day inventory audits to ensure accurate stock levels.
- Counted and verified cash from the registers, ensuring accurate deposits into the safe during closing.
- Cleaned bathroom facilities and restocked paper supplies.
- Swept and mopped front and back of the house.
Team Member
Salata
Rosenberg, Texas
12.2023 - 04.2024
- Handled vegetable prep, including washing, cutting, and organizing ingredients for efficient service.
- Prepped and cooked meat according to recipes and safety standards.
- Restocked vegetables, meats, and other supplies to maintain a fully stocked and organized salad station for the morning shift.
- Prepared teas and juices for the opening shift, ensuring quality and consistency.
- Greeted customers as they entered, providing a welcoming experience.
- Assembled personalized salads and wraps, ensuring quality and accuracy for each order.
- Operated the POS system to check out customers, and promoted additional items such as pita chips, croissants, or drinks.
- Offered rewards program during checkout, promoting customer loyalty.
- Maintained cleanliness of workstations and equipment throughout shifts.
- Handled dishwashing duties and restocked clean dishes to support efficient restaurant operations.
- Performed closing duties for the salad bar, including ingredient rotation, station breakdown, and detailed cleaning.
- Removed meats from the line, portioned them into containers, and stored them in the back-of-house freezer.
- Ensured proper closing procedures by washing and drying all dishware at the end of the shift.
- Dumped out leftover teas and juices and cleaned their containers during closing shifts.
- Performed closing cleaning duties by sweeping and mopping all front- and back-of-house areas.
- Ensured restroom upkeep by cleaning thoroughly and replenishing paper supplies.
Education
High School Diploma -
B F Terry High School
Rosenberg, TX05-2022
Skills
- Beverage preparation
- Food safety standards
- Inventory management
- Point of sale operation
- Great customer service and engagement
- Team collaboration
- Spanish speaker
- Attention to detail
- Multi-tasking efficiency
- Cleanliness maintenance
- Positive attitude
- Persuasive sales
- Cash register operation
- Flexible schedule
- Professionalism
- Shift Leader
- Staff training
- Fast learner
- Problem resolution
- Reliable and dependable
- Stress management
Timeline
Shift Leader
Ding Tea
03.2025 - Current
Team Member
Smoothie King
04.2024 - 08.2024
Team Member
Salata
12.2023 - 04.2024
High School Diploma -
B F Terry High School