Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Carmen Menera

Carmen Menera

San Diego,CA

Summary

Have background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills.

Overview

46
46
years of professional experience

Work History

Service Representative

AT&T
01.2000 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided information about company products and services, and capitalized on upsell opportunities.

Bookkeeper

GTM STORES
04.1997 - 01.2020
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Education

Associate of Arts -

San Diego City College
San Diego, CA
04.1995

High School Diploma -

Mission Bay High School
San Diego, CA
06.1992

Skills

  • POS Systems and Ordering Platforms
  • Call Documentation
  • Interpretation and Translation Services
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Team-Oriented and Cooperative
  • Billing Adjustments and Refunds

Additional Information

An enthusiastic professional individual who is seeking a new challenging career after almost 23yrs of being in a call center. I am hardworking and will always strive to achieve the best in all areas. Recently had to move to Tustin to follow my job, so this change definitely impacted my livelihood, so getting this opportunity would mean the world to me, since I would be able to be home agin with my children.


Languages

Spanish
Full Professional

Timeline

Service Representative

AT&T
01.2000 - Current

Bookkeeper

GTM STORES
04.1997 - 01.2020

Associate of Arts -

San Diego City College

High School Diploma -

Mission Bay High School

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Carmen Menera