Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Mercado

La Puente,CA

Summary

Dynamic Crew Leader with extensive experience at Little Caesars, excelling in crew management and safety protocols. Proven ability to enhance customer satisfaction through proactive problem-solving and effective training. Skilled in multitasking and relationship building, ensuring high-quality service and operational efficiency in fast-paced environments

Demonstrates strong teamwork skills, with proven ability to quickly adapt to new environments. Eager to learn and contribute to team success and further develop professional skills, applying new knoledge with skill and efficiency.

Enthusiastic about delivering exceptional service and achieving targeted results.

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales.

Customer-focused food service worker devoted to meeting team and customer needs.

Known for adaptability, creativity, and results-oriented mindset.


Overview

9
9
years of professional experience

Work History

Crew Leader

Little Caesars
04.2022 - Current
  • Trained employees in time management and proper ways to complete job duties.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
  • Prioritized and delegated tasks effectively, ensuring critical project milestones were met on time.
  • Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.

Crew Team Member

Little Caesars
02.2021 - 04.2022


  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Used proper techniques to prepare food and ingredients.
  • Increased overall efficiency by promptly restocking supplies as required during shifts.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Sales Associate

Bath & Body Works
10.2019 - 02.2021
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Bath & Body Works
10.2016 - 04.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Basset Adult School
La Puente

Skills

  • Crew oversight
  • Safety guidelines
  • Multitasking and organization
  • Crew management
  • Teamwork and collaboration
  • New hire training
  • Safety protocols and procedures
  • Documentation and reporting
  • Proactive problem-solving
  • Delegating work
  • Task prioritization
  • Product knowledge
  • Punctual and dependable
  • Problem-solving
  • Relationship building
  • Teamwork

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Crew Leader

Little Caesars
04.2022 - Current

Crew Team Member

Little Caesars
02.2021 - 04.2022

Sales Associate

Bath & Body Works
10.2019 - 02.2021

Sales Associate

Bath & Body Works
10.2016 - 04.2018

High School Diploma -

Basset Adult School

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