Carmen Merchant
Cypress,TX
Summary
Motivated and enthusiastic about meeting and exceeding company targets. Resourceful in balancing customers needs. Bilingual and proficient at troubleshooting during difficult situations.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Dominos pizza delivery expert
Mac Pizza Management
Cypress, Tx
01.2022 - Current
- Delivered pizzas efficiently while ensuring order accuracy and quality standards.
- Managed delivery routes to optimize time and fuel usage effectively.
- Communicated with customers to confirm delivery details and address concerns promptly.
- Assisted in training new delivery team members on operational procedures.
SHIFT RUNNER
DOMINO'S PIZZA
03.2013 - 03.2017
- Delegated tasks to employees and monitor activities and tasks completion.
- Kept areas clean and inspection ready at all times to comply with product guidelines.
- Inspected incoming supplies to assure materials specifications and quality standards.
ASSISTANT MANAGER
DOMINO'S PIZZA
05.2005 - 06.2011
- Maintaining inventory accuracy by counting stock on hand.
- Directed and led employees supervising activities to drive productivity and efficiency.
- Collaborate with store manager to develop strategies for achieving sales and profit goals.
- Implemented training process for newly hired.
CUSTOMER SERVICE REPRESENTATIVE
DOMINO'S PIZZA
08.2000 - 05.2005
- Assessed customer needs and upsold products and services to maximize sales.
- Fielded customers complaints, fast tracking them for problem resolution.
- De-escalated problematic customers concerns, maintain calm, friendly demeanor.
Education
Diploma -
BRAZOSWOOD HIGH SCHOOL
Clute, TX 08.1999 - 05.2003
Skills
- Client Support
- Issue Resolution
- Multitasking
- Customer Service
- Time management
- Inventory control
- Effective communication
- Customer service
Languages
- Spanish
- English
Timeline
Dominos pizza delivery expert
Mac Pizza Management
01.2022 - Current
SHIFT RUNNER
DOMINO'S PIZZA
03.2013 - 03.2017
ASSISTANT MANAGER
DOMINO'S PIZZA
05.2005 - 06.2011
CUSTOMER SERVICE REPRESENTATIVE
DOMINO'S PIZZA
08.2000 - 05.2005
Diploma -
BRAZOSWOOD HIGH SCHOOL
08.1999 - 05.2003