Carmen Meyer
Cape Town, South Africa,Cape Town
Summary
I will ensure that my contribution to an establishment is done to the best of my ability. I am ready to face any challenges that might come my way in a positive attitude to the benefit of your establishment. I am a quick learner and love new challenges.
Having worked for Steiner (One spa World), for the pass nine and a half years and I will set an example to colleagues and lead by example.
I am comfortable with public speaking, honest, reliable and hardworking as well as being a team player who can work effectively with management and staff and being able to work independently. I would make a good contribution to the company as I know how to effectively manage my time and passionate about developing skills for others. Furthermore, I have first-hand experience training and developing staff and
making sure sailors are getting the best out of their experience.
Overview
9
9
years of professional experience
Work History
Wellness Manager
One Spa World/Virgin Voyages
01.2024 - Current
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Managed inventory control, reducing waste and lowering product costs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Recorded product sales into spa's weekly income report.
- Greeted spa guests warmly to create positive first impression of establishment.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Improved staff skill sets with ongoing education on latest spa techniques, ensuring top-tier service provision.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Assistant Wellness Manager
One Spa World/Virgin Voyages
08.2023 - 12.2023
- Streamlined appointment scheduling processes to increase efficiency and reduce wait times for clients.
- Implemented regular staff evaluations to identify areas for improvement, leading to increased team performance overall.
- Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Led spa tours for new members to familiarize guests with services provided.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Greeted spa guests warmly to create positive first impression of establishment.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
Assistant Spa Manager
One Spa World/Holland America Line
04.2022 - 06.2023
- Streamlined appointment scheduling processes to increase efficiency and reduce wait times for clients.
- Implemented regular staff evaluations to identify areas for improvement, leading to increased team performance overall.
- Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Led spa tours for new members to familiarize guests with services provided.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Greeted spa guests warmly to create positive first impression of establishment.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
Beauty Therapist
One Spa World/Holland America Line
12.2015 - 03.2019
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on care processes and advised on further care and products.
- Increased salon revenue by upselling additional services and retail products to clients.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Collage Level 4 Diploma - Beauty Therapy,Business Studies,Anatomy&Physiology
College of Cape Town
Cape Town, South Africa11.2015
High School Diploma -
Forest Hight School
Johannesburg, South Africa11.2008
Skills
- Work-Life Balance
- Massage Therapy
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Team building
Timeline
Wellness Manager
One Spa World/Virgin Voyages
01.2024 - Current
Assistant Wellness Manager
One Spa World/Virgin Voyages
08.2023 - 12.2023
Assistant Spa Manager
One Spa World/Holland America Line
04.2022 - 06.2023
Beauty Therapist
One Spa World/Holland America Line
12.2015 - 03.2019
Collage Level 4 Diploma - Beauty Therapy,Business Studies,Anatomy&Physiology
College of Cape Town
High School Diploma -
Forest Hight School
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