Carmen Milian

Work History

Salón Spa Owner

Alpha & Omega Serenity Salon Spa and Láser Center

03.2022 - Current

Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
Streamlined spa service offerings to increase efficiency while maintaining high standards of quality.
Monitored inventory levels closely to prevent stockouts or overstocking issues while minimizing waste from expired products.
Led regular team meetings to discuss goals, challenges, and successes, promoting open communication among staff members.
Resolved client concerns promptly and professionally, ensuring their satisfaction with the spa experience and preserving a strong reputation within the industry.
Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
Analyzed market trends to make informed decisions regarding pricing structures and service offerings that catered to client needs.
Evaluated treatment offerings regularly, introducing innovative techniques to maintain a competitive edge in the market.
Conducted performance evaluations for employees, providing constructive feedback and guidance for professional growth.
Launched successful referral programs that encouraged satisfied clients to recommend the spa to friends and family members, driving additional business growth.
Developed a loyal clientele through consistent high-quality services and attentive care.
Optimized appointment booking processes through the implementation of an easy-to-use online scheduling system.
Overhauled the spa''s website design for improved user experience and increased online bookings as a result of the redesign efforts.
Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members.
Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
Coordinated special events at the spa such as holiday promotions or wellness workshops which attracted new clients and increased overall revenue.
Increased revenue by implementing effective marketing strategies and promotional campaigns.
Trained new employees on industry best practices, fostering a positive work environment with a knowledgeable team.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Reduced operational risks while organizing data to forecast performance trends.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Lead Esthetician Massage Therapist

Liza Milian Spa Health and Wellness Center

01.2018 - 03.2022

Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
Developed treatment plans, addressing clients'' specific concerns and skin conditions.
Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
Streamlined appointment scheduling for better time management and increased productivity.
Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
Increased repeat clientele through excellent customer service and tailored esthetic services.
Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
Promoted spa services through excellent word-of-mouth referrals from satisfied clients.
Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
Led promotional events within the spa that resulted in increased bookings for services.
Collaborated with management to develop new protocols, ensuring consistent quality of service across the team.
Mentored junior estheticians, improving overall team performance and skill sets.
Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
Performed body treatments such as scrubs, wraps, and massages to enhance clients'' wellbeing.
Provided clients with knowledge of all cosmetic services being provided.
Educated patients on treatment options.
Gained knowledge of facial massage techniques and skin care product ingredients.
Performed consultations for patients before scheduling treatments.
Discussed procedures and treatment options with clients.
Handled busy schedules and stayed on top of key deadlines.
Created repeat business by developing long-term relationships with regular customers.
Explained benefits of skin care products to clients.

Esthetician Massage Therapist

Amasias Aesthetic

07.2016 - 01.2018

Advised clients on proper home-care regimens.
Analyzed skin condition and made appropriate product recommendations.
Fostered friendly, warm, and exceptional customer experience.
Stocked treatment rooms with proper supplies.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
Welcomed clients arriving for appointments.
Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
Developed customized facial treatments for individual clients to address specific skin care needs.
Flexibly worked evenings and weekends to maintain proper spa coverage.

Esthetician. Massage Therapist

Figurama De PR

05.2011 - 07.2016

Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Sterilized equipment for patient treatments.
Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Recommended retail products for at-home use.

Business Manager

Joyería La Ideal (Jewerly Store)

12.1997 - 05.2011

Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Communicated with customers and vendors positively with particular attention to problem resolution.
Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.

Receptionist

Centro De Belleza Nouva Image

09.1996 - 12.1997

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managed multiple tasks and met time-sensitive deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Provided clerical support to company employees by copying, faxing, and filing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Assisted with planning office events and meetings for smooth execution.
Helped maintain office security by monitoring visitor access and issuing badges.
Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Reduced waiting times for visitors by implementing more efficient check-in process.
Improved office organization with meticulous management of appointment scheduling and client databases.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Overview

Work History

Salón Spa Owner

Lead Esthetician Massage Therapist

Esthetician Massage Therapist

Esthetician. Massage Therapist

Business Manager

Receptionist

Education

Continuous Education - Deep Tissue Massage

Esthetic, Massage, Makeup Artist

Business Administration And Management

Secretarial

Timeline

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