Carmen Miller
Brunswick,Ohio
Summary
Knowledgeable office worker with comprehensive experience in managing front office operations and ensuring seamless customer interactions. Prioritizes teamwork and flexibility, consistently meeting and exceeding expectations through collaborative efforts. Demonstrated proficiency in communication and organizational skills, consistently maintaining professional and welcoming environment. As well as a Systematic Career Technical graduate educated in medical terminology, pharmacology, structural anatomy, and anatomy of the body's organs and organ systems. Experienced in medical and surgical assisting in a mock hospital setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Worker
Meximar Corporations
11.2021 - Current
- Maintained a high level of professionalism while addressing guest inquiries and resolving complaints.
- Trained new front office employees on established procedures, customer service skills, and property management systems usage.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Host and Kitchen Prep
Bob Evans Restaurant
08.2020 - 11.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted and seated guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Resident Assistant
Plum Creek Senior Living
03.2021 - 06.2021
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Education
High School Diploma -
Brunswick High School
Brunswick, OH05-2021
Certification Of Completion - Diversified Medical Technologies
Medina County Career Center
Medina, OH05-2021
Skills
- Scheduling appointments
- Problem-solving skills
- Hospitality services
- File organization
- Data entry
- Trained in electrocardiography
- Applied practice in clinical laboratory
- Trained in pre-nursing skills
- Skilled in the use of stethoscopes, sphygmomanometers, Glucometer, Ophthalmoscope, ECG, and A1C machines
- Adaptable
- Positive
Certification
- First Aid, CPR, and AED
- OSHA 10-hour Healthcare
- Child Abuse Prevention Certification for Early Childhood Professionals
Timeline
Front Office Worker
Meximar Corporations
11.2021 - Current
Resident Assistant
Plum Creek Senior Living
03.2021 - 06.2021
Host and Kitchen Prep
Bob Evans Restaurant
08.2020 - 11.2021
High School Diploma -
Brunswick High School
Certification Of Completion - Diversified Medical Technologies
Medina County Career Center
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