Carmen Mojica
Charlotte,NC
Summary
Accomplished and well-qualified Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Experienced in conducting property tours and launching successful marketing initiatives. Impressive financial management skills and successful in improving operations. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Harbor Group Management Company
02.2022 - Current
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Medical Receptionist
South Charlotte Dermatology
06.2018 - 01.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Processing payments from patients for co-pays, uninsured visits and collections.
- Request patient's medical records and fax records accordingly.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Recruiting Coordinator
Performance Staffing Solutions
01.2017 - 05.2018
- Streamlined the recruitment process by implementing an Applicant Tracking System, improving efficiency and reducing time to hire.
- Reduced overall cost-per-hire by negotiating more favorable contracts with external recruiting agencies.
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Managed job postings on various platforms, increasing visibility and attracting top talent for open positions.
- Established strong relationships with hiring managers to understand their specific needs and fill open positions quickly.
Payroll Clerk
Latin Labor Staffing
03.2015 - 12.2016
- Performed Human Resource functions for new and existing employees.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Process employment verifications and issue annual W-2 forms to employees.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
Medical Receptionist
First Care Medical Clinic
02.2013 - 01.2015
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Answered and expedited all incoming calls to appropriate personnel
- Performed administrative duties such as faxing, pulling and filing away patient charts
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Business Administration -
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Penn Foster High School
Scottsdale, AZSkills
- Fluent in English and Spanish
- Handling Office Equipment
- Competitive Research and Property Inspections
- Lease oversight and Property Tours
- Background Checks and File Management
- Leasing Terms and Specifications
- Application management and Business Partnerships
- Prospecting assistance and Building Rapport
- Event Planning and Fair housing policies
- Property tours and inspections
- Lease Agreements and Sales Techniques
- Lease Renewals and Collection Actions
References
Upon Request
Timeline
Leasing Consultant
Harbor Group Management Company
02.2022 - Current
Medical Receptionist
South Charlotte Dermatology
06.2018 - 01.2022
Recruiting Coordinator
Performance Staffing Solutions
01.2017 - 05.2018
Payroll Clerk
Latin Labor Staffing
03.2015 - 12.2016
Medical Receptionist
First Care Medical Clinic
02.2013 - 01.2015
Business Administration -
Central Piedmont Community College
High School Diploma -
Penn Foster High School
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