Carmen Montoya
Imperial,CA
Summary
Experienced Attendance Secretary with exceptional organizational skills and a strong work ethic. Collaborative and effective in working with teachers, administrators, students, and parents to ensure seamless daily attendance operations. Proficient in utilizing Synergy software and maintaining accurate records. Committed to maintaining a productive and efficient environment for all.
Overview
5
5
years of professional experience
Work History
Attendance Secretary
Holtville Unified School District
08.2024 - Current
- Supported the school''s mission of promoting academic success by closely monitoring students'' attendance patterns for early intervention efforts.
- Reviewed absences and tardy reports for each class period as reported by teachers.
- Facilitated smooth administrative operations by managing incoming phone calls, emails, and visitors related to attendance matters.
- Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
- Expedited the resolution of discrepancies in attendance records through thorough investigation and prompt follow-up actions.
- Demonstrated flexibility and adaptability by assisting with other administrative duties as needed, including front desk coverage and clerical tasks.
- Enhanced truancy prevention efforts with proactive outreach to parents/guardians regarding changes in their child''s attendance patterns or concerns about unexcused absences.
- Served as an essential point of contact for all attendance-related inquiries from students, parents, teachers, and administrators alike.
- Documented visitor sign-ins and notify staff or department upon arrival.
- Assisted School Attendance Officer by preparing truancy letters sent home to parents/guardians of students who are chronically absent.
- Enhanced communication between administration, teachers, and parents by promptly notifying them of student absences or issues.
- Prepared weekly reports and work environment prior to arrival of staff and students.
- Improved student attendance rates by accurately tracking and monitoring daily absences and tardiness.
- Answered phone calls and text messages from parents concerning attendance.
- Assisted in reducing truancy rates through close collaboration with guidance counselors and support staff to address underlying issues.
- Contributed to a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.
- Corrected discrepancies and posted daily summary report on absences.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Managed filing system, entered data and completed other clerical tasks as required.
- Ensured accurate record-keeping by diligently maintaining and updating attendance records through Synergy program software.
- Mitigated variety of student and parent complaints and problems daily.
- Directed student office help as needed.
- Utilized the Ring app to communicated with parents/caregivers via text message.
Health Clerk II
Holtville Unified School District
08.2022 - 06.2024
- Addressed needs of students sent to the nurse’s office.
- Updated and filed student records and CUM files as appropriate.
- Entered updated immunization records.
- Typed up P.E. excuses as per parent request.
- Certified to COVID Test faculty, students and community members according to Health Department guidelines.
- Assisted students and faculty alike with health concerns.
- Logged in notes pertaining to student’s medical issues and or incidents.
- Assisted students with bloody noses, insect bites and snacks, etc.
- Made calls to emergency contacts for pickup of student not feeling well.
- Followed diabetic students through medical app to assist in the management of blood sugar per parent recommendations.
- Entered detail notes of each student that came in with an illness or concern.
- Established CUM for new in coming student.
- Received and reviewed medical authorization forms for district nurse, in ordered for student to carry or keep medication at school.
- Contributed to a healthier work environment by adhering to infection control procedures and maintaining cleanliness standards.
- Participated in healthcare training programs to stay current on industry trends and best practices, enhancing overall performance as a Health Clerk.
- Provided compassionate assistance to patients with special needs, ensuring their comfort during visits.
- Assisted with medical coding and billing tasks.
Attendance Secretary
Holtville Unified School District
02.2022 - 06.2022
- Answered phone calls and messages from parents concerning attendance.
- Documented visitor sign-ins and notify staff or department upon arrival.
- Prepared work environment prior to arrival of students.
- Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
- Mitigated variety of student and parent complaints and problems daily.
- Reviewed absences and tardy reports for each class period as reported by teachers.
- Corrected discrepancies and posted daily summary report on absences.
- Performed clerical support duties to optimize workflow procedures.
- Improved student attendance rates by accurately tracking and monitoring daily absences and tardiness.
- Ensured accurate record-keeping by diligently maintaining and updating attendance records in the school system, Synergy software.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Documented attendance to update permanent records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system entered data and completed other clerical tasks.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed forms, reports, logs and records to quickly handle all documentation for further attendance processing.
- Answered, responded to and transferred over phone calls on multi-line phone system.
- Updated or transferred calls to appropriate personal depending on reason for absence.
- Sent and received emails, faxes and text messages of student medical excuses.
- Utilized the Ring app to communicated with parents via text message.
- Prepared work environment prior to arrival of staff and students.
- Expedited the resolution of discrepancies in attendance records through thorough verification slips and prompt follow-up actions.
- Enhanced truancy prevention efforts with proactive outreach to parents/guardians regarding changes in their child''s attendance patterns or concerns about unexcused absences.
- Maintained student attendance records for students and recorded in Synergy program software.
- Served as an essential point of contact for all attendance-related inquiries from students, parents, teachers, and administrators alike.
Health Clerk
Holtville Unified School District
03.2021 - 01.2022
- Managed data entry, scanning documents and inputting specific pieces of information to update files.
- Certified to COVID Test faculty, students and community members according to Health Department guidelines.
- Assisted students and faculty alike with health concerns.
- Logged in notes pertaining to student’s medical issues and or incidents.
- Assisted students with bloody noses, insect bites, head lies and fallen teeth.
- Made calls to emergency contacts for pickup of student not feeling well.
- Tracked attendance in Synergy for permanent records.
- Assisted attendance clerk with record logs, updated attendance in compliance with school policies.
- Kept students safe by monitoring environments and behaviors to quickly intervene in concerning situations.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Completed all tasks promptly and with minimal oversight.
- Kept all areas clean, sanitized and in line with company professional standards.
- Communicated with children and parents to instruct them about new regulations in a large setting due to COVID guidelines.
- Prepared, sorted, and filed students CUM records.
- Performed data entry in automated systems to maintain student information through Synergy.
- Maintained daily paper and electronic logs for attendance.
- Communicated with parents, students and staff regarding attendance.
- Kept CUM files organized and updated for efficient use.
- Made phone calls to parents regarding COVID concerns and guidelines or protocols. Knowledge in the use of Pimaryhealth.com Certificated to test individuals for COVID.
- Scanned documents and input data into students’ medical history.
- Produced accurate documentation, retrieving, verifying, and classifying information.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Closely monitored diabetic student during lunch period to collect calorie count intake for appropriate insulin bolus.
Census Enumerator
United States Census Bureau
08.2020 - 10.2020
- Protected individuals by maintaining complete confidentiality of collected data.
- Verified accuracy and completeness of collected data through consistent reviews.
- Compiled details through targeted questionnaires and prepared surveys.
- Gathered required census information by moving door-to-door between homes around Imperial Valley and assigned cities.
- Helped respondents struggling with census forms by advising on questions and requirements.
- Secured data against loss by consistently following Census Bureau policies.
- Met daily interview goals by working quickly and maintaining strong control over interviews.
- Validated address information with visits to each residential structure in assigned area.
- Maintained custody over forms until submitting for official count.
- Minimized errors by verifying accuracy and completeness of all data.
- Improved compliance by approaching surveys collaboratively, clearly explaining objectives and procedures.
- Explained survey objectives and procedures to interviewees and interpreted survey questions to help interviewees' comprehension.
- Asked questions in accordance with instructions to obtain various specified information.
- Documented data on paper and entered provided cell phone application software for compilation and analysis.
- Identified hard-to-reach populations and developed targeted strategies, enhancing the inclusivity of census data collection efforts.
- Increased response rates by addressing concerns and answering questions regarding the importance of accurate census data.
- Attended team meetings to develop job knowledge.
- Supported quality assurance efforts by double-checking collected data for potential errors or discrepancies prior to submission.
- Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Utilized various technologies, such as handheld devices and mapping software, streamlining enumeration processes and improving overall efficiency.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
- Leveraged smartphones to record information.
Education
High School Diploma -
Holtville High School
Holtville, CA06-1996
Skills
- Proficient in bilingual communication
- Strong multitasking ability
- Proficient in Microsoft Office
- Student data management
- Effective written communication
- Document management
- Attendance record keeping
- Collaborative teamwork
- Strong verbal communication
- Effective organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Attendance Secretary
Holtville Unified School District
08.2024 - Current
Health Clerk II
Holtville Unified School District
08.2022 - 06.2024
Attendance Secretary
Holtville Unified School District
02.2022 - 06.2022
Health Clerk
Holtville Unified School District
03.2021 - 01.2022
Census Enumerator
United States Census Bureau
08.2020 - 10.2020
High School Diploma -
Holtville High School
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