Carmen Mook

• Assisted customers with inquiries about healthcare services and policies.
• Documented customer interactions in the case management system for accurate records.
• Resolved customer complaints by providing effective solutions and support.

specializing in customer experience (CX) support for the Medicaid technology and innovation space, including handling inbound calls, emails, and chats for program rollouts

• Supervised janitorial staff to ensure high cleaning standards and safety procedures.
• Developed cleaning schedules to maintain facility cleanliness and organization.
• Trained new employees on cleaning techniques and equipment usage.

• Assisted clients with daily living activities and personal care.
• Developed and maintained positive relationships with clients and their families.
• Coordinated recreational activities to enhance client engagement and well-being.

• Maintained cleanliness in common areas and office spaces daily.
• Managed waste disposal and recycling procedures efficiently.
• Operated cleaning equipment, including vacuums and floor scrubbers.