Carmen Morales
Elgin,IL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager, Pharmacy Operations Manager
Walgreens
01.2017 - Current
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Operated cash registers to accept payments from customers.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Answered telephones to respond to questions or requests.
- Administered vaccines to immunize patients against communicable diseases.
- Managed weekly schedules and requests for leave.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked closely with store manager to maintain day-to-day operations.
- Communicated with patients with compassion while keeping medical information private.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Certified Pharmacy Technician
St Alexius Hospital
01.2023 - 05.2023
- Enhanced patient safety by carefully processing and verifying medication orders before dispensing.
- Reduced medication errors by diligently cross-referencing patient allergies with prescribed medications.
- Streamlined pharmacy operations by maintaining an organized and efficient work environment.
- Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
- Safeguarded patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Counted, measured, and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Food Service Worker
Presence Health St Joseph Hospital
05.2015 - 03.2017
- Compile and balance cash receipts at the end of the day or shift
- Supervise and participate in kitchen and dining area cleaning activities
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.Examine trays to ensure that they contain required items
- Place food servings on plates or trays according to orders or instructions
- Load trays with accessories such as eating utensils, napkins, or condiments.Stock service stations with items such as ice, napkins, or straws
- Remove trays and stack dishes for return to kitchen after meals are finished
- Monitor food preparation or serving techniques to ensure that proper procedures are followed
- Carry food, silverware, or linen on trays or use carts to carry trays.
Customer Service Manager
Michaels
09.2013 - 07.2016
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customer complaints regarding sales and service
- Oversee regional and local sales managers and their staffs
- Review operational records and reports to project sales and determine profitability
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Assign employees to specific duties
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Manager
Mcdonalds Roselle
11.2010 - 07.2013
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Establish standards for personnel performance and customer service
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Schedule staff hours and assign duties
- Count money and make bank deposits
- Monitor compliance with health and fire regulations regarding food preparation and serving
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Maintain food and equipment inventories, and keep inventory records
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Education
Associates - Applied Science
Elgin Community College
12.2019
Surgical Technician -
Elgin Community College
Elgin, IL12.2019
Pharmacy Technician -
Career Step
Online09.2016
High School Diploma -
Elgin High School
Elgin, Illinois05.2009
Skills
- Decision Making
- Verbal and Written Communication
- Employee Supervision
- Time Management
- Employee Work Scheduling
- Employee Performance Evaluations
- Medication Ordering
- Problem Resolution
- Verifying Orders
- Pharmacy Operations
- Team Development
- Employee Training
- Retail Inventory Management
- Operations Management
- Customer Service Management
- Supply Ordering
- Budget Administration
- Store Merchandising
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
Languages
Spanish
English
Timeline
Senior Certified Pharmacy Technician
St Alexius Hospital
01.2023 - 05.2023
Store Manager, Pharmacy Operations Manager
Walgreens
01.2017 - Current
Food Service Worker
Presence Health St Joseph Hospital
05.2015 - 03.2017
Customer Service Manager
Michaels
09.2013 - 07.2016
Manager
Mcdonalds Roselle
11.2010 - 07.2013
Associates - Applied Science
Elgin Community College
Surgical Technician -
Elgin Community College
Pharmacy Technician -
Career Step
High School Diploma -
Elgin High School
- Certified by the Pharmacy Technician Certification Board (PTCB)
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