Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carmen Morales

Carmen Morales

CErtified Peer Support Worker,CPSW,CCSS,Housing Specialist
Albuquerque,NM

Summary

Utilized strong communication skills in previous roles to deliver community support services, engaging and assisting diverse populations. Hold certifications and training in mentorship and conflict resolution, aligning with requirements for comprehensive support. Built and maintained positive relationships with individuals from diverse backgrounds, fostering a welcoming and inclusive environment. Applied analytical skills to assess needs and develop tailored solutions, ensuring effective outcomes and client satisfaction. Actively seek opportunities to expand knowledge and expertise through continuous learning and professional development, demonstrating a commitment to excellence. Managed difficult situations with empathy and professionalism, demonstrating the ability to de-escalate conflict and find mutually beneficial resolutions.

Overview

4
4
years of professional experience

Work History

Owner / Operator

Yo Momma Urban Clothing
Albuquerque, NM
04.2022 - Current
  • Designed, promoted, and sold urban streetwear both online and in person. Handled bookkeeping, inventory, vendor communications, and marketing. Built strong customer relationships through pop-up events and community engagement.

Housing Specialist,Casemanger

Chicnos Por La Causa
5400 Gibson SE
08.2025 - 01.2026
  • Conducted comprehensive housing assessments to determine client eligibility and needs.
  • Developed individualized housing plans to support client goals and objectives.
  • Collaborated with community organizations to enhance resource availability for clients.
  • Facilitated workshops on tenant rights and responsibilities, promoting informed decision-making.

Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.

Melissa Trombley , Admit Supervisior

Contact info #5055855901

Client Stabilization Specialist,CCSS

Community Bridges Inc.
5400 Gibson SE
08.2025 - 12.2025
  • Developed and implemented community outreach programs to enhance participant engagement.
  • Collaborated with multidisciplinary teams to assess client needs and provide tailored support services.
  • Led training sessions for new staff to improve service delivery and operational efficiency.
  • Analyzed program data to identify trends and inform strategic decision-making processes.
  • Managed case files ensuring compliance with regulatory standards and best practices in documentation.
  • Community Bridges ,HR administration office #4808317566

Sales Associate

Maverik Gas Station
Albuquerque, NM
12.2024 - 04.2025
  • Provided excellent customer service in a fast-paced environment. Handled cash transactions, fuel station operations, and store restocking. Maintained cleanliness and assisted with nightly inventory counts.

Head Chef

BJ's Brewhouse
Albuquerque, NM
01.2024 - 12.2024
  • Managed kitchen operations and supervised back-of-house staff. Ensured food safety and quality standards were met. Created prep schedules and improved kitchen workflow for efficiency.

Head Chef

El Bruno Cantina
Albuquerque, NM
06.2022 - 12.2023
  • Oversaw a busy kitchen and managed high-volume dinner service. Trained and mentored kitchen team in proper cooking techniques and safety. Collaborated with management on seasonal menu updates.

Education

No Degree - Business Management

CNM
NM
01-2021

Skills

  • Graveyard shift reliability
  • Customer service and cash handling skills
  • Kitchen & restaurant operations
  • Inventory & restocking
  • Leadership & team supervision
  • Entrepreneurial mindset
  • Proficient in basic computer and POS systems
  • Strong communication & multitask-in
  • CPR Certified
  • CCSS Certified
  • Certified Peer Specialist Worker ,CPSW

Timeline

Housing Specialist,Casemanger

Chicnos Por La Causa
08.2025 - 01.2026

Client Stabilization Specialist,CCSS

Community Bridges Inc.
08.2025 - 12.2025

Sales Associate

Maverik Gas Station
12.2024 - 04.2025

Head Chef

BJ's Brewhouse
01.2024 - 12.2024

Head Chef

El Bruno Cantina
06.2022 - 12.2023

Owner / Operator

Yo Momma Urban Clothing
04.2022 - Current

No Degree - Business Management

CNM
Carmen MoralesCErtified Peer Support Worker,CPSW,CCSS,Housing Specialist
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