Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CARMEN MORENO

Riverhead,NY

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing and ready to go the extra mile to assist others with solving problems.

Overview

11
11
years of professional experience

Work History

HOTEL FRONT DESK RECEPTIONIST

EASTWIND SPA AND INN
08.2023 - Current
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
  • Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
  • Collected room deposits, fees, and payments.

MEDICAL RECEPTIONIST

CHIROPRACTIC HEALTHCARE
06.2020 - 01.2021
  • Verified patient insurance via telephone or website
  • Entered posted payments from both patient and insurance companies reviewed accounts receivable
  • Enter patient information into the system, including insurance documents, patients’ demographics, and health history into patient accounts
  • Prepared itemized statements, bills and invoices and recorded amounts due for items purchased and services rendered.

FRONT DESK RECEPTIONIST/NIGHT AUDIT

ROADWAY INN
02.2020 - 07.2020
  • Maintained a clean front-end lobby in uniformity with covid regulation
  • Cohesively worked and communicated with other team members in housekeeping and maintenance roles
  • Demonstrated high level of customer service.

SALES ASSOCIATE

STAPLES
03.2013 - 10.2017
  • Managed financial transactions and balanced draw
  • Worked closely with customers to determine their needs, answer their questions about our products, and recommend the right solution
  • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.

Education

Associate of Science - Paralegal Studies

Community College of Allegheny County
Pittsburgh, PA
12.2023

Medical Billing And Coding -

Suffolk County Community College
Riverhead, NY
11.2019

G.E.D -

Kingsborough Community College
Brooklyn, NY
08.2007

Skills

  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Detailed-Oriented
  • Interpersonal Skills
  • MS Office Proficiency
  • Verbal and written communication
  • Customer Service
  • Cash Handling

References

References available upon request

Timeline

HOTEL FRONT DESK RECEPTIONIST

EASTWIND SPA AND INN
08.2023 - Current

MEDICAL RECEPTIONIST

CHIROPRACTIC HEALTHCARE
06.2020 - 01.2021

FRONT DESK RECEPTIONIST/NIGHT AUDIT

ROADWAY INN
02.2020 - 07.2020

SALES ASSOCIATE

STAPLES
03.2013 - 10.2017

Associate of Science - Paralegal Studies

Community College of Allegheny County

Medical Billing And Coding -

Suffolk County Community College

G.E.D -

Kingsborough Community College

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CARMEN MORENO