Carmen Moreno
Apopka
Summary
A passionate, versatile, and compassionate healthcare administrator with more than ten years of experience in different areas of the health care field. Offer an entrepreneurial attitude with proven abilities in strategic business planning, financial management, marketing, and operational management. Diverse background in clinical care, team leadership with the ability to motivate teams and lead by example to implement a strong sense of mission and purpose that aligns with corporate values. Skilled in identifying and capturing new clients through targeted marketing and negotiation skills. Excellent communication and interpersonal skills with the ability to quickly build relationships and form trust with people from various backgrounds.
Overview
13
13
years of professional experience
Work History
Sr.Medical Assistant
Orlando Health Neurosciense Institute
10.2024 - Current
- Responsibilities include coordinating patient care, providing clinical support, administrative tasks, and delivering excellent customer service, which encompass:
- Patient care and triage
- Recording vital signs
- Collecting patient medical histories
- Conducting pre-charting
- Communicating medication orders to the pharmacy and clarifying prescriptions as necessary
- Administering medications under physician supervision
- Initiating and following up on prior authorizations for medications and imaging
- Monitoring medication refrigerator temperatures and maintaining medication logs
- Submitting tickets for immediate technical or environmental issues
- Ordering medical supplies, including medication samples, and managing inventory
- Handling patient calls, triaging concerns, and coordinating care
- Interpreting conversations between medical staff and patients in-person and/or over the phone in Spanish and English.
Sr. Certified Medical Assistant
Orlando Health Physician Associate
01.2024 - 10.2024
- Responsibilities include coordinating patient care, providing clinical support, administrative tasks, and delivering excellent customer service, which encompass:
- Patient care and triage
- Recording vital signs
- Collecting patient medical histories
- Conducting pre-charting
- Communicating medication orders to the pharmacy and clarifying prescriptions as necessary
- Administering medications under physician supervision
- Initiating and following up on prior authorizations for medications and imaging
- Monitoring medication refrigerator temperatures and maintaining medication logs
- Submitting tickets for immediate technical or environmental issues
- Ordering medical supplies, including medication samples, and managing inventory
- Handling patient calls, triaging concerns, and coordinating care
- Maintaining autoclave equipment
- Assisting the physician, physician assistant, and nurse practitioners with minor in-office gynecological procedures (e.g., IUD insertion/removal, Pap smears, colposcopy)
- Interpreting conversations between medical staff and patients in-person and/or over the phone in Spanish and English.
Certified Medical Assistant / Scribe
Advent Health Plastic and Reconstructive Surgery
01.2023 - 01.2024
- Responsibilities include patient care coordination, clinical care, administrative, customer service, scribe
- Patient care and triage
- Taking vitals
- Taking patient medical history
- Pre-charting
- Call medications to pharmacy and clarify prescriptions as needed
- Administer medications under the supervision of a physician
- Initiating and following up on Prior Authorization for medications and imagine
- Keep track of medication refrigerator temperature and medication log
- Summit tickets for any immediate issues (technical environmental etc.)
- Submit orders for medical supplies, including medication samples and keeping Inventory
- Preparing the prescriber's notes and scribe
- Taking care of patient calls, triage, and coordinate care
- Autoclave maintenance
- Assist the physician, physician assistant and nurse practitioners with minor in office procedures
- (Suturing, suture removal, wound cleaning/debridement and more)
- Interpret conversation between medical staff and patient in person and/or over the phone Spanish / English
Sr. Certified Medical Assistant
Orlando Health
01.2021 - 01.2023
- Responsibilities include leadership, clinical care, administrative, customer service, team building
- Work as a leader to help, guide, and encourage the team to excel in our day-to-day task
- Participate alongside upper management in interviews with prospective clinical candidates
- Work along upper management to enforce clinical policies and procedures
- Create MA rotating schedule when necessary
- Cover duties of the office supervisor when necessary
- Patient care and triage
- Taking vitals
- Taking patient medical history
- Pre-charting
- Call medications to pharmacy and clarify prescriptions as needed
- Administer medications under the supervision of a physician
- Initiating and following up and appeal on Prior Authorization for medications and imagine
- Keep track of medication refrigerator temperature and medication log
- Summit tickets for any immediate issues (technical environmental etc.)
- Submit orders for medical supplies, including medication samples and keeping Inventory
- Team member training and supervision
- Patient counseling
- Interpret conversation between medical staff and patient in person or over the phone Spanish / English
Practice Manager
Florida Behavioral Health
01.2012 - 01.2021
- Responsible of two offices Adult and Pediatric overseeing over fifty employees providing care, support, and example to the team including but not limited to:
- Customer service
- Insurance verification
- EAP Authorizations
- Short- and long-term Disability paperwork
- FMLA paperwork
- Billing and Coding
- Credentialing
- Order supplies and Inventory
- Outside Referrals
- Team Training
- Conducting interviews for new hires and contract building
- Marketing
- Project planner
- Sumit daily corporate reports such as: Financial expense, Office customer service survey, Office patient traffic and others
- Team building and support
- Strategic planning
- Keeping HIPPA and OSHA regulations
- Creating employee's manual and regulations
- Human Resources duties
- Interpret conversation between medical staff and patient in person or over the phone Spanish / English
Education
Bachelor of Science - Allied Health Management
Florida Technical College
Orlando, FL01.2022
National Certified Medical Assistant -
Florida Technical College
Orlando, FL01.2019
High School Diploma -
Luis F. Crespo
Camuy, PR01.2005
Skills
- Data Analysis Reporting
- Research
- Educational Assessment
- Client Relations
- Strategic Business Development
- Operational Management
- Project Coordination
- Problem Solving
- Proficient in Microsoft Word
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- PowerPoint
- Financial Analysis
- Data Entry
- Data Analysis
- Marketing
- Reconciliation
- Medical Terminology
- Medical Billing and Coding
- Policy Development
- HIPPA
- ICD-10
- Inventory Control
- Invoicing
- CPR Certification
- EAP Authorizations
- Staff Training
- Bilingual (Spanish / English)
Timeline
Sr.Medical Assistant
Orlando Health Neurosciense Institute
10.2024 - Current
Sr. Certified Medical Assistant
Orlando Health Physician Associate
01.2024 - 10.2024
Certified Medical Assistant / Scribe
Advent Health Plastic and Reconstructive Surgery
01.2023 - 01.2024
Sr. Certified Medical Assistant
Orlando Health
01.2021 - 01.2023
Practice Manager
Florida Behavioral Health
01.2012 - 01.2021
National Certified Medical Assistant -
Florida Technical College
High School Diploma -
Luis F. Crespo
Bachelor of Science - Allied Health Management
Florida Technical College
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