Carmen Muhorane
Abilene,TX
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
19
19
years of professional experience
Work History
DOJ Accredited Representative
International Rescue Committee
07.2021 - Current
- Certificate of Accreditation from OLAP, as Representative before the Department of Homeland Security and USCIS.
- I am responsible for assisting clients with the immigration process. This includes helping clients fill out immigration forms, providing information about the immigration process, helping clients prepare for interviews, and providing legal advice.
- Train, Manage and support the immigration team
- Manage immigration group shared email Outlook mailbox.
- Data management, tracking and analysis of immigration data including visa status and overall immigration strategy. This includes maintenance of dashboards and other analytical tools.
Immigration Legal Assistant
International Rescue Committee
09.2021 - 07.2021
- Provide information and assistance to refugees and other immigrants in the community on immigration benefits available to them through the United States Citizenship and Immigration Service (USCIS).
- Work closely with clients to assist them in accurately completing and filing applications with USCIS and continues monitoring and supporting their applications until a determination of benefits is made.
- Maintain accurate and up-to-date immigration records, and conduct follow up on all communications regarding filed petitions. Prepare all files for continued follow-up.
- Conduct outreach to communicate the availability of low-cost immigration legal services
- Pursue OLAP accreditation to represent clients before the Department of Homeland Security and USCIS.
Rehab Therapy Tech II
Abilene State Supported Living Center
07.2018 - 09.2019
- Implement active treatment in activity centers and assure meaningful activities;
- Complete documentations required;
- Work and share responsibilities with home staff and other activity center staff and community centers for supervision, support and training of the individuals supported;
- Assure safety of people in the center
Community facilitator, Team leader at Dayhab
Daybreak Community Services
03.2015 - 06.2018
- Direct service with people with intellectual and development disabilities
- Supervise and coordinate activities during the day for the patients
- Assist during therapies and transport patients going places, or appointments.
- Handle behaviors, reinforce counseling and therapy activity
- Providing daily reports and correspondence to supervisor
- Document incidents involving individuals
Performance-Based Financing (PBF) Expert
National Technical Unit, Ministry of Health
02.2012 - 09.2014
- Monitor and evaluate the performances of departments in the implementation of FBP.
- Set provincial virtual budgets, and analyze the level of consumption of the different departments.
- Propose adaptations of Performance-Based Financing (costing, pricing, financial gap).
- Provide technical support to stakeholders involved in Performance-Based Financing.
- Analyze and synthesize data from various departments for policy recommendations and strategic initiatives.
- Set up weekly, quarterly, and annual planning.
Economist advisor
Ministry of Health: Burundi
09.2007 - 01.2012
- Support to the process of identifying, adopting, monitoring and evaluating Ministry of health finances
- Assistance to the human resources department in the preparation and revision of budgets
- Support various departments within the Ministry of health developing, monitoring and evaluating the implementation of the National sanitation Health Development Plan.
- Arranged conference rooms and facilities for meetings as required
- Recorded, transcribed and distributed minutes of meetings
- Filed documents to maintain an organized and efficient office environment
- Managed information requests received by the Department that may be made by telephone, letter, or email
- Keep track of the office stationary and place order according to requirements
- Health Financing department
Customer service
Ghassan Trading Company
09.2006 - 04.2007
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.
- Handle all customers issues with expediency
- Monitored cleanliness, safety, and maintenance of the office
Education
Master in Health Economics -
Higher Institute of Healthcare Management
Senegal10-2010
Bachelor's Degree in Management and Applied Economics - Economics and International Trade
Lake Tanganyika University
Burundi06-2004
Skills
- Process analysis
- Dedicated team member
- Data entry proficiency
- Records management
- Performance improvement
- Attention to details
Languages
French
Native or Bilingual
Swahili
Limited Working
English
Full Professional
Interests
- Romantic and Fiction Movies
- I participate in low-impact exercises to strengthen core muscles
- Dancing
Timeline
Immigration Legal Assistant
International Rescue Committee
09.2021 - 07.2021
DOJ Accredited Representative
International Rescue Committee
07.2021 - Current
Rehab Therapy Tech II
Abilene State Supported Living Center
07.2018 - 09.2019
Community facilitator, Team leader at Dayhab
Daybreak Community Services
03.2015 - 06.2018
Performance-Based Financing (PBF) Expert
National Technical Unit, Ministry of Health
02.2012 - 09.2014
Economist advisor
Ministry of Health: Burundi
09.2007 - 01.2012
Customer service
Ghassan Trading Company
09.2006 - 04.2007
Master in Health Economics -
Higher Institute of Healthcare Management
Bachelor's Degree in Management and Applied Economics - Economics and International Trade
Lake Tanganyika University