Carmen Munoz
Phoenix,AZ
Summary
Bilingual Behavioral Health Case Manager with fluency in Spanish, adept at working with diverse groups. Skilled with screening patients for common mental health and substance abuse disorders.
Overview
20
20
years of professional experience
Work History
Behavioral Health Case Manager
NATIVE HEALTH Of Phoenix
Phoenix, AZ
05.2019 - Current
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Managed over 150 patients while monitoring and evaluating care plans.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
WIC Nutrition Counselor
NATIVE HEALTH Of Phoenix
Phoenix, AZ
02.2010 - 05.2019
- Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
- Managed multiple nutritional educational groups to increase client nutrition knowledge.
- Provided appropriate follow-up according to patient's individual treatment goals and referred patients to outpatient and community services as appropriate.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
Supervisor
Turnkey Solutions Inc
Phoenix, AZ
02.2006 - 02.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Audited and documented processes and procedures for new accounts department.
Supervisor
Kmartcorp
Phoenix, AZ
02.2006 - 02.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZ05.2021
Associate of Arts -
Glendale Community College
6000 W Olive Ave, Glendale, AZ 8530205.2018
Skills
- Mental Health Support
- Crisis Situation Awareness
- Patient Interaction
- Community Mental Health Programs
- Team Meetings
- Data Integrity
- Law Enforcement
- Project Requirements
- Professional Relationships
- Active Learning
- Effective Listening
- Behavioral Support and Management
- Compassionate Care
- Referral Network
- Child Abuse and Neglect Identification
- Creative Solutions
- Social Perceptiveness
- Clinical Interviewing
- Life Skills Education
- Motivational Interviewing Skills
- Safety Protocols
- Customer Satisfaction
- Case Management Activities
Timeline
Behavioral Health Case Manager
NATIVE HEALTH Of Phoenix
05.2019 - Current
WIC Nutrition Counselor
NATIVE HEALTH Of Phoenix
02.2010 - 05.2019
Supervisor
Turnkey Solutions Inc
02.2006 - 02.2010
Supervisor
Kmartcorp
02.2006 - 02.2010
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Associate of Arts -
Glendale Community College
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