Carmen L. Murray
Bay Shore,NY
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
12
12
years of professional experience
Work History
Homeless Outreach Case Manager
Family Service League
02.2018 - Current
- Authorized to work in the US for any employer, Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
- Handle case assignments, draft service plans, review case progress and determine case closure
- Help clients achieve wellness and autonomy
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Develop effective working relations and cooperate with medical team throughout the entire case management process
- Arrange abeyances with social services, health and governmental agencies
- Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
- Record cases information, complete accurately all necessary forms and produce statistical reports
- Promote quality and cost-effective interventions and outcomes
- Assess and address motivational and psychosocial issues
- Adhere to professional standards as outlined by protocols, rules and regulations
- Operations
JCPenney
04.2017 - 03.2018
- Help set up displays, stockroom, inventory, pricing, and signing
- Assisted customers when needed.
Stock Clerk/Sales Associate
BJ's Wholesale Club
06.2017 - 01.2018
- Pricing and signing set up displays
- Maintain store appearance
- Breaking down pallets, Helping customers find what they need and make sure their experience at the store was delightful
- Able to use a pallet jack
- Multiline phone, cash register.
Crew Trainer
McDonald's
04.2014 - 05.2017
Grill cook and a crew trainer. Garden Manager
The Home Depot
09.2012 - 01.2016
- Trained new employees in the garden dept
- Process deliveries to be shipped
- Worked with contractors on home projects
- Assisted with scheduling.
Education
Master of Science - Social Work
Capella University
Minneapolis, MNBachelor of Arts - Sociology
Cuny School of professional studies
New York, NYAA - Liberal Arts & Sciences
BMCC
New York, NYHigh school diploma - General Studies
Bayard Rustin High School
New York, NYSkills
- Bilingual (10 years)
- Microsoft Word (6 years)
- Case Management (Less than 1 year)
- Scheduling
- Receptionist
- Customer Service
- Microsoft Office
- Excel
- Management
- Outlook
- CPR Certified
- Microsoft Excel
- Microsoft Powerpoint
- Organizational Skills
- Time Management
- Multi-line Phone Systems
- Office experience
- Intake
- Office manager experience
- Problem-solving
- Flexibility
- Reliability
- Team Work
- Case management
- Research
- Social Work
- Typing
Timeline
Homeless Outreach Case Manager
Family Service League
02.2018 - Current
Stock Clerk/Sales Associate
BJ's Wholesale Club
06.2017 - 01.2018
JCPenney
04.2017 - 03.2018
Crew Trainer
McDonald's
04.2014 - 05.2017
Grill cook and a crew trainer. Garden Manager
The Home Depot
09.2012 - 01.2016
Master of Science - Social Work
Capella University
Bachelor of Arts - Sociology
Cuny School of professional studies
AA - Liberal Arts & Sciences
BMCC
High school diploma - General Studies
Bayard Rustin High School
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