Carmen Nadal
Longwood,FL
Summary
Experienced with coordinating and managing group activities to ensure seamless operations. Utilizes strong organizational skills and effective communication to handle complex group dynamics. Track record of fostering collaboration and resolving conflicts efficiently.
Overview
26
26
years of professional experience
Work History
Group Specialist, Remote
Uniglobe Travel Partners
03.2022 - Current
- Coordinate domestic and international group bookings for large-scale events such as corporate events, christian groups and ministries, and leisure groups.
- Achieve revenue growth by upselling additional services like commissionable hotel bookings, rental cars, and airport transfers.
- Handle sensitive personal data with discretion.
- Manage high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Communicate with clients to confirm itineraries, methods of transportation and travel regulations.
- Delivered exceptional service through prompt responses to customer inquiries via email or phone.
- Maintain accurate records of all group transactions, airline contracts, rules, and deadlines.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- GDS system: Worldspan
Senior Travel Consultant
BCD Travel
03.1999 - 04.2020
- My different positions at BCD Travel:
- VIP Executive Desk Agent at Harcourt Brace -onsite. Managed high-profile clients and Harcourt Executives, providing top of the line service by booking First Class tickets, hotels, limousine service, and airport transfers.
- Lead Agent at Harcourt Brace account. Provided assistance to other agents, with GDS formats, last minutes airline changes, and ticketing questions.
- Temporary Assistant Manager at Harcourt Brace account. Covered temporary position while a new Operations Manager was relocated to the account. Supervised a group of 15 agents, and every day operations for three months. Close contact with account executives making sure work and client's specifics were handled in a timely matter.
- Senior Travel Consultant at Barclay's Bank- remote
- Senior Travel Consultant at Campus Crusade - remote
- GDS System: Sabre
Education
Bachelor's degree - Hispanic Studies
University of Puerto Rico
Mayaguez CampusSkills
- Research
- Time management
- Microsoft Outlook
- Exceptional customer service
- GDS systems expertise
- Itinerary planning
- Organizational skills
- Excellent communication
- Adaptability and flexibility
Additional Information
Owned a retail shop for almost 5 years with experience interviewing and hiring candidates to work at my shop., I still work full time as a remote travel coordinator where time management is essential to perform my duties.
Timeline
Group Specialist, Remote
Uniglobe Travel Partners
03.2022 - Current
Senior Travel Consultant
BCD Travel
03.1999 - 04.2020
Bachelor's degree - Hispanic Studies
University of Puerto Rico
Similar Profiles
Amanda EntrekinAmanda Entrekin
Receptionist at Uniglobe Travel PartnersReceptionist at Uniglobe Travel Partners
SHERYLL TRESSLERSHERYLL TRESSLER
Air Department Administrator/Agent at The Travel CorporationAir Department Administrator/Agent at The Travel Corporation
Allison WinnAllison Winn
Independent Contractor at Uniglobe TravelIndependent Contractor at Uniglobe Travel