Carmen Naser
Delta Air Lines
Palm Beach,FL
30
years of professional experience
Service-driven Travel Consultant with a strong airline and travel industry background, including extensive leadership at Delta Air Lines. Proven ability to deliver concierge-level service for VIP clients, manage complex international travel arrangements, and provide expert resolution in high-pressure environments. Adept at coordinating multi-leg itineraries, supporting C-suite and entertainment industry travelers, and ensuring seamless, policy-compliant travel experiences. Skilled in supplier coordination, client relationship management, and enhancing customer loyalty through personalized service.
Work History
Station Manager
3 Years 11 Months- Oversaw daily operations for over 3000 travelers per day, ensuring seamless coordination of arrivals, departures, and special services, including last-minute changes, group bookings, and elite customer support.
- Delivered High-touch, white glove service to elite and VIP travelers, coordinating complex itineraries and ensuring all personal preferences and travel policies were meticulously met.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Promoted company''s brand through participation in networking events and online presence, attracting new clients and fostering loyalty among existing customers.
- Promoted the company's brand through participation in networking events and online presence, attracting new clients and fostering loyalty among existing customers.
Operations Service Manager
6 Years- Delivered premium service for Delta Sky Club elite travelers and C-Suite clients.
- Handled international travel documentation, including visas/passports.
- Supported ground transportation, hotel, and air arrangements for executive travelers.
- Liaised with hotels and vendors to secure upgrades and fulfill rider-style requests.
- Created recognition experiences and personal arrangements, and elevated customer satisfaction.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
Operations Service Manager
2 Years 2 Months- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Airport Passenger Service Agent
18 Years 1 Month- Advised clients on travel details including customs, documentation, local highlights, and safety.
- Fostered long-term customer relationships with responsive, personal travel planning support.
- Played a key role in streamlining check-in and gate operations, increasing customer satisfaction.
- Streamlined booking processes for increased efficiency and reduced client wait times.
Education
CTA - Travel And Tourism
Skills
Effective communicator
Geographical knowledge
VIP concierge service
Meticulous attention to detail
Airline Reservations & CRS Systems (Deltamatic)
Customer-focused sales strategies
Travel documentation expertise
Proficient in multiple communication platforms
Experienced in coordinating travel arrangements worldwide
Proficient in Microsoft Office Suite
Conflict Resolution & Problem Solving
Loyalty & Rewards Program Management
Accomplishments
- President of the Airlines Council of PBI-Led initiatives to elevate customer experience at PBI.
- Led Delta teams to win multiple "Station of the Month" awards.
- Produced Delta's first "I Love Delta" video at PBI.
- Developed and launched an internal image room for staff professionalism.
- Led successful community outreach events with Special Olympics, Relay for Life, and more.
Timeline
Station Manager
Delta Air Lines
02.2021 - 01.2025Read More
Operations Service Manager
Delta Air Lines
02.2015 - 02.2021Read More
Operations Service Manager
Delta Air Lines
12.2012 - 02.2015Read More
Airport Passenger Service Agent
Delta Air Lines
11.1994 - 12.2012Read More
Travel Training Center
CTA from Travel And Tourism
Read More