Carmen Navarro
Lakeside,CA
Summary
Dynamic sales professional with a proven track record at Jamul Casino, excelling in client acquisition and sales strategy development. Recognized for enhancing group booking experiences and increasing revenue through effective negotiation and exceptional communication. Adept at training teams and fostering customer satisfaction in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Group Sales Specialist
Jamul Casino
Campo, CA
07.2019 - 01.2025
- Developed and implemented sales strategies to enhance group booking experiences.
- Collaborated with marketing teams to promote special events and packages effectively.
- Managed group reservations, ensuring accurate data entry and customer satisfaction.
- Analyzed market trends to identify new opportunities for group sales initiatives.
- Trained staff on best practices for handling group clientele and upselling services.
- Coordinated logistics for large events, optimizing resource allocation and scheduling.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Increased group sales revenue by developing and implementing effective strategies for targeting new clients.
- Marketing Ambassador (lead) 2019-2023
- Engaged customers through effective communication, enhancing their overall experience.
- Promoted casino events and services using social media platforms and promotional materials.
- Developed strong relationships with patrons, fostering loyalty and repeat visits.
- Collaborated with team members to ensure seamless event execution and customer satisfaction.
- Trained new ambassadors on best practices for customer interaction and service excellence.
Room Service Captain
Barona Valley Ranch Resort And Casino
Lakeside,CA
2006 - 2019
- Supervised service staff to ensure adherence to quality standards and operational procedures.
- Coordinated daily operations to enhance guest experiences and satisfaction levels.
- Trained new employees on service protocols and customer interaction techniques.
- Implemented efficient workflow processes to optimize service delivery during peak hours.
- Assisted in inventory management, ensuring adequate supplies for smooth operation of dining services.
- Conducted regular team meetings to communicate updates and reinforce service excellence standards.
- Provided Butler service to high end guest and players
- Party people ambassador
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
El Captain High School
Lakeside, CASkills
Strong negotiation skills
Sales strategy development
Sales training
Client acquisition
Teamwork
Time management
Attention to detail
Excellent communication
Customer satisfaction
Organizational skills
Adaptability and flexibility
Timeline
Group Sales Specialist
Jamul Casino
07.2019 - 01.2025
Room Service Captain
Barona Valley Ranch Resort And Casino
2006 - 2019
El Captain High School