CARMEN NEGRETE

Work History

DSB Builders Inc

06.2022 - Current

Sorted and organized files, spreadsheets and reports.
Interacted with customers by phone, email or in-person to provide information.
Completed research, compiled data, updated spreadsheets and produced timely reports.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Upheld office schedule and calendar to coordinate workflow and meetings.
Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Guild Mortgage Company

02.2017 - 03.2023

Documented borrower's information in loan processing system and resolved any discrepancies.
Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
Communicated with customers daily to request information and complete paperwork.
Assembled important paperwork and disclosures for borrower.
Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
Liaised with clients to guide through loan closing process and skillfully handle any concerns.
Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Assessed customer account histories to determine previous compliance with payment plans and loan terms.

Imortgage

02.2015 - 01.2017

Ensure optimal customer services with establishment and development of key relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Successfully coordinate and organize all required documentation and paperwork, with follow-up and quick decision-making to ensure that all loans were processed with accurate and timely completion.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Managed customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.