Carmen Nemura
Pocono Lake,PA
Summary
Highly-motivated job seeker with a history of meeting company needs with consistent and organized practices. Skilled on taking on special projects and see them through completion. Ability of working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adept at working effectively unsupervised and quick to mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Safety Specialist
Fedex Ground
Pittston, PA
08.2023 - Current
- Conducted safety inspections of workplace, identified hazards and provided corrective action recommendations.
- Developed and implemented safety procedures to ensure compliance with OSHA regulations.
- Provided employees with safety training on emergency response plans, hazardous materials handling, fire prevention and personal protective equipment use.
- Monitored employee work areas for unsafe conditions or practices and took appropriate corrective action when necessary.
- Investigated accidents to determine root cause and develop preventive measures to avoid reoccurrence.
- Performed ergonomic assessments of workstations to identify potential risks associated with repetitive motion injuries.
- Maintained accurate records of all safety-related incidents and investigations in accordance with company policies.
- Conducted regular audits of facility operations to assess adherence to established safety protocols.
- Prepared detailed reports summarizing findings from safety inspections and investigations.
- Collaborated with management teams to implement effective strategies for minimizing risk exposure in the workplace.
- Evaluated effectiveness of current safety policies and recommended changes as needed.
- Coordinated activities between multiple departments related to ensuring a safe working environment.
P&D Coordinator
Fedex Ground
Pittston, PA
05.2022 - 08.2023
- Addressed problems head-on and worked with customers, personnel and contractors to resolve concerns.
- Inspected contractor vehicles for company and DOT compliance.
- Kept track of driver hours and miles to stay in compliance with DOT.
- Identified root causes and feedback outcomes by communicating with contractor and P & D Managers monitoring service delivery.
- Reported and investigated driver collisions, passenger injuries and property damages.
- Handled all delivery disputes, delivery request and customer complaints.
Operations Safety Specialist
Fedex Ground
Pittston, PA
10.2021 - 05.2022
- Conducted safety inspections of workplace, identified hazards and provided corrective action recommendations.
- Developed and implemented safety procedures to ensure compliance with OSHA regulations.
- Provided employees with safety training on emergency response plans, hazardous materials handling, fire prevention and personal protective equipment use.
- Monitored employee work areas for unsafe conditions or practices and took appropriate corrective action when necessary.
- Investigated accidents to determine root cause and develop preventive measures to avoid reoccurrence.
- Performed ergonomic assessments of workstations to identify potential risks associated with repetitive motion injuries.
- Maintained accurate records of all safety-related incidents and investigations in accordance with company policies.
- Conducted regular audits of facility operations to assess adherence to established safety protocols.
- Prepared detailed reports summarizing findings from safety inspections and investigations.
- Collaborated with management teams to implement effective strategies for minimizing risk exposure in the workplace.
- Coordinated activities between multiple departments related to ensuring a safe working environment.
- Evaluated effectiveness of current safety policies and recommended changes as needed.
- Analyzed data collected from various sources such as accident investigations, incident reports and inspection results in order to identify trends that may indicate systemic problems within the organization.
- Facilitated meetings between departmental representatives in order to discuss ways of improving overall safety performance within the organization.
Operations Supervisor
Fedex Supply Chain
Tobyhanna, PA
02.2020 - 10.2021
- Evaluated and reported on department metrics to upper management.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Received and staged receiving inventory for movement to storage or sales floor..
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
District Compliance Specialist
Fedex Freight
Pocono Summit, PA
11.2015 - 02.2020
- Responsible of overseeing compliance of 15 service centers in the Pocono District.
- Responsible for implementation of best practices for procedures and ensure policies were followed and possible risk eliminated.
- Provided guidance and training to all center managers and their teams in all areas of opportunity and helped create action plans to improve in those areas.
- Determined and scheduled audits through centers in the district to identify risk.
- Led meetings with center managers, managing director and senior management to discuss findings, areas of opportunity, actions plans created and followed through quarter after quarter till improvement was achieved.
- Monitored district and individual centers metrics and if risks found, escalated to upper management.
Operations Supervisor
Fedex Freight
Pocono Summit, PA
01.2015 - 11.2015
- Trained, mentored and motivated employees to maximize center customer service and compliance.
- Monitored daily, weekly and monthly key performance indicators to maintain on track status and eliminate risk.
- Closely monitored and audited office operation and performed risk audits to ensure staff adhered to policies and compliance regulations.
- Developed and deepened relationships with customers, vendors, employees and leadership members.
Customer Service/OSD Associate
Fedex Freight
Bethlehem, PA
07.2002 - 12.2014
- Addressed all phone and email inquiries.
- Resolved all customer issues, complaints and managed customer relations.
- Completed all shortage, overage and damages investigations. Processed all refusals. Performed damage inspections.
- Performed driver check in, billing and office duties.
Education
High School Diploma -
Colegio Nuestra Senora Del Carmen
Rio Piedras, PR06.1994
Some College (No Degree) - Communications/Advertising
Universidad Sagrado Corazon
Skills
- Training & development
- Organizational skills
- Shipping and receiving understanding
- Injury Investigations
- Special Projects coordination and completion
- Detail Oriented
- Follow Through
- Communication Skills
Languages
Spanish
Native/ Bilingual
Accomplishments
- 5 Star Award Recipient. 2019 -Highest Award given at Fedex
- Employee Of the Month April 2024
- Safety Employee of the Month August 2024
- 3 Bravo Zulu Awards for Customer Service Experience
Certification
- CPR Certification
Affiliations
- Hiking
- Camping
- Yoga
- Meditation
- Backpacking
Timeline
Operations Safety Specialist
Fedex Ground
08.2023 - Current
P&D Coordinator
Fedex Ground
05.2022 - 08.2023
Operations Safety Specialist
Fedex Ground
10.2021 - 05.2022
Operations Supervisor
Fedex Supply Chain
02.2020 - 10.2021
District Compliance Specialist
Fedex Freight
11.2015 - 02.2020
Operations Supervisor
Fedex Freight
01.2015 - 11.2015
Customer Service/OSD Associate
Fedex Freight
07.2002 - 12.2014
High School Diploma -
Colegio Nuestra Senora Del Carmen
Some College (No Degree) - Communications/Advertising
Universidad Sagrado Corazon
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