Summary
Overview
Work History
Education
Skills
Certification
Assessments
Work Availability
Timeline
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Carmen Newton

Carmen Newton

Community Property Manager
Saint Petersburg,FL

Summary

Positive and diligent Community management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 4 years of property management experience paired with goal-oriented and performance-minded approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Property Manager

Seminole Square Apt LIHTC
01.2024 - 05.2024
  • Lease up tax credit property, work with the housing authority to provide vouchers for PBV program 30% 60% and 80%, person and online application, processed all applications, made sure all compliance guidelines were met before tenant move-in, monthly invoices, hired new vendors, worked with a contractor for property turnovers, scheduled walkthroughs all inspections, worked closely with the housing authority to obtain vouchers and completed all before and after move-in paperwork
  • Maintained a smooth running office always taking new applications, property tours, vendor meetings, administrative time, overseeing and guiding my staff
  • Complete process of applications 2 years experience with Real Page, Onesite, Rent Cafe, Yardi, and numerous other property software, provided stellar customer service at all times

Customer Chat Experience Specialist (PARTTIME)

Rent The Runway WORK FROM HOME
08.2023 - 12.2023
  • Responsible for promptly responding to customer inquiries, resolving any issues they may have, and ensuring their overall satisfaction
  • Expertise in fashion trends, product knowledge, and rental policies enabled me to provide personalized recommendations and assistance to our valued customers
  • Analyzed customer feedback on product ranges and new releases, as well as prepared reports
  • Performed product tests, evaluating after-sales and support services.

Income Tax Preparer (Seasonal) WFH

All Tax work from home
12.2017 - 11.2023
  • Assisted individuals and businesses in accurately preparing and filing their income tax returns
  • Worked closely with clients to gather all necessary financial information, ensured compliance with tax laws and regulations, and maximized their potential tax benefits
  • Key Responsibilities: - Meet with clients to gather all relevant financial information for tax return preparation
  • Utilized tax software and other tools to accurately calculate and prepare income tax returns
  • Reviewed and verified the accuracy of all financial data, deductions, and credits
  • Provided guidance and advice to clients on tax planning strategies and potential tax benefits
  • Stay up-to-date with the latest tax laws, regulations, and changes to ensure compliance
  • Answer clients' questions and address any concerns related to their tax returns.

Ad Search Evaluator( SEASONAL) WFH

Intelius International
08.2017 - 09.2023
  • Created customized marketing materials to increase product awareness
  • Built, implemented, and updated effective SEO strategies
  • Maximized strategic approaches by keeping a close eye on performance and making appropriate adjustments
  • Collected and analyzed Web metrics such as visits, time on site, and page views per visit
  • Produced and submitted weekly reports outlining progress against KPI objectives
  • Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids, and landing pages
  • Helped clients develop website portals and social media pages to promote businesses
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently
  • Worked flexible hours, night, weekend, and holiday shifts
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe work environment.

Prior Authorization Specialist WFH

Cigna Insurance Companies Express Scripts
10.2022 - 07.2023
  • Verified eligibility and compliance with authorization requirements for service providers
  • Field telephone inquiries for the status of medication coverage review details to Department of Defense Tricare health insurance recipients Authenticate each caller for HIPPA law requirements
  • Verification for accuracy of prescription for brand and or generic/ medication and strength information proficient knowledge of ESD authorization software and C360 authorization software
  • Processed new medication and refill requests for authorization
  • Communicate with an accurate tongue the authorization process to Pharmacists, Doctors, Medical office staff, Hospital staff, and Department of Defense health insurance policyholders
  • Articulate in an efficient manner the responsibilities of each of the following prescribers, members, and pharmacists
  • Input information from the electronic prescription to the software flawless must be proficient in medication calculations quantity day supply and dispensing time investigate denied claims.

Home Health Aide/Caregiver (PARTIME NIGHTS AND WEEKENDS)

Private Duty
06.2019 - 09.2022
  • Assisted patients with activities of daily living such as bathing, dressing, and grooming
  • Monitored vital signs and report any changes to the nurse
  • Provided emotional support to patients and families
  • Assisted with a range of motion exercises and other physical therapy activities
  • Recorded patient intake and output
  • Assisted with ambulation and transfers
  • Provided bedside care, including changing linens and repositioning patients
  • Collected specimens for laboratory tests
  • Administered medications and treatments as directed by the nurse
  • Help maintain a clean and safe patient environment.

Customer Service Advocate WFH

Verizon Wireless Communications Corp.
02.2020 - 03.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Supported call center associates by taking on escalated calls, handling complex concerns, and achieving customer satisfaction targets
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information
  • Directed incoming calls to internal personnel and departments, routing them to the best-qualified department
  • Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Promoted available products and services to customers during service, account management, and order calls
  • Carried out opening and closing functions to meet operational needs underpinning vital customer service
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details, and signing up for new services.

Property Manager LIHTC

Cross Creek Apt
06.2015 - 12.2020
  • Performs supervisory, administrative, and management functions involved in property operations
  • Supervises all assigned staff
  • Assists, confers with, and advises new residents on lease requirements and responsibilities
  • Conducts or supervises all applicant background checks and recommends acceptance or rejection of applicants
  • Interviews prospective residents, shows available apartment units to applicants and explains the operation of the dwelling equipment
  • Conducts eligibility of the initial examination and reexamination and the re-certification for the tenant's income and family composition as applicable
  • Maintain and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notifications
  • Collects rents and other monies due from residents, posts collections to resident account cards, and prepares and makes bank deposits
  • Coordinates follow-up and initiation of work orders and requests for maintenance work
  • Monitors contractors rendering service on the property
  • Lease up comprehensive marketing, brand building, and rebuilding, via social media, open houses, virtual walkthroughs, and videos
  • Hosting community events and promotions for residents
  • Performs supervisory, administrative, and management functions involved in property operations
  • Lease up tax credit property, work with the housing authority to provide vouchers for the PBV program 30% 40% 50% 60% and 80%, in-person and online applications.

Education

Continuing Education in Property Management Program -

Ashworth College
06.2024

Associate degree in Business Communications Management -

XAVIER UNIVERSITY OF LOUISIANA
New Orleans, LA
12.1990

Skills

  • Microsoft Office Outlook
  • Excellent in Excel, Word, PowerPoint, data entry, and all administrative duties
  • Property Management
  • Filled over 300 tax returns for individuals and businesses
  • Proven track record in successfully leasing and managing multi-family properties, with a focus on tax credit properties
  • Extensive knowledge of tax credit compliance regulations, including Fair Housing, Section 43503, Housing Authority regulations LIHTC
  • Strong understanding of market trends and ability to develop effective leasing strategies to maximize occupancy rates
  • Exceptional communication and interpersonal skills, enabling me to build positive relationships with residents, property owners, and team members
  • Proficient in property management software, including Yardi, Rent Manager, and AppFolio
  • Community Engagement
  • Tenant and eviction laws
  • Daily Operations Management
  • Property Inspections
  • Resident relations
  • Employee Performance Management
  • Staff Training
  • Financial budgeting and reporting
  • Operations Management
  • MS Office Suite
  • Administrative abilities
  • Property tours and inspections
  • Proficient in Software
  • Vendor Management
  • Leasing and sales
  • Conflict handling
  • Daily operations oversight
  • Maintenance Oversight
  • Schedule Planning
  • Online Advertising
  • Customer Support
  • Customer Relationship Management
  • Payment Processing
  • Calendar Management
  • Database Management
  • Employee Recruitment
  • Staff Management

Certification

  • CERTIFIED NOTARY LOAN SIGNING AGENT, State of FL, 04/01/21, 04/01/25
  • HEALTHCARE-CPR/AED (Infant-Child-Adult), National CPR Foundation, 07/01/22, Present
  • STATE OF FLORIDA REMOTE NOTARY CERTIFICATE, 10/01/21, Present

Assessments

  • Home health aide skills, Proficient, 12/01/23
  • Basic computer skills, Proficient, 08/01/22
  • Outside sales, Proficient, 05/01/24
  • Filing & organization, Proficient, 05/01/24
  • Work style: Conscientiousness, Proficient, 05/01/24
  • Case management & social work, Proficient, 01/01/23
  • Building relationships for childcare providers, Proficient, 11/01/23
  • Home health aide skills, Proficient, 10/01/22
  • Sales skills, Proficient, 06/01/22
  • Technical support, Proficient, 11/01/23
  • Written communication, Proficient, 06/01/22
  • Customer focus & orientation, Proficient, 11/01/23
  • Technical support: Customer situations, Proficient, 11/01/23
  • Working with MS Word documents, Proficient, 05/01/24
  • Protecting patient privacy, Proficient, 12/01/23
  • Office manager, Proficient, 12/01/23
  • Time management skills, Proficient, 05/01/24
  • Administrative assistant/receptionist, Proficient, 10/01/22
  • Call center customer service, Proficient, 06/01/22
  • Real estate, Proficient, 05/01/24
  • Attention to detail, Proficient, 10/01/21
  • Work style: Reliability, Proficient, 05/01/24
  • Retail customer service, Proficient, 08/01/23
  • Verbal communication, Proficient, 10/01/21
  • Work style: Reliability, Proficient, 08/01/21
  • Verbal communication, Proficient, 04/01/22
  • Analyzing data, Proficient, 06/01/22
  • Food service: Customer situations, Proficient, 05/01/24
  • Work motivation, Proficient, 08/01/21
  • Customer service, Proficient, 02/01/22
  • Written communication, Proficient, 01/01/23
  • Spreadsheets with Microsoft Excel, Proficient, 01/01/23
  • Attention to detail, Proficient, 04/01/22
  • Caregiver fit, Proficient, 03/01/23
  • Recruiting, Proficient, 03/01/23

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Property Manager

Seminole Square Apt LIHTC
01.2024 - 05.2024

Customer Chat Experience Specialist (PARTTIME)

Rent The Runway WORK FROM HOME
08.2023 - 12.2023

Prior Authorization Specialist WFH

Cigna Insurance Companies Express Scripts
10.2022 - 07.2023

Customer Service Advocate WFH

Verizon Wireless Communications Corp.
02.2020 - 03.2022

Home Health Aide/Caregiver (PARTIME NIGHTS AND WEEKENDS)

Private Duty
06.2019 - 09.2022

Income Tax Preparer (Seasonal) WFH

All Tax work from home
12.2017 - 11.2023

Ad Search Evaluator( SEASONAL) WFH

Intelius International
08.2017 - 09.2023

Property Manager LIHTC

Cross Creek Apt
06.2015 - 12.2020

Continuing Education in Property Management Program -

Ashworth College

Associate degree in Business Communications Management -

XAVIER UNIVERSITY OF LOUISIANA

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Carmen NewtonCommunity Property Manager