Maria Del Carmen Hernandez
Sales Associate / Customer Service Representativr
Houston,TX
Summary
Highly experienced sales Associate / Customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Collections Agent /Customer Service Representative
Mi Amigo Auto Sales
Houston, TX
09.2020 - 03.2021
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Streamlined collections process for increased efficiency with detailed record-keeping and timely followups.
- Demonstrated adaptability by effectively managing diverse range of accounts across various industries.
- Contributed to positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Reached out to approximately 20 account holders daily
- Collected funds from delinquent customers and minimized loss to save $[2000]
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns
Barista
Austurias Bakery Cafe
Houston, Texas
07.2019 - 01.2021
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Implemented sustainable practices such as waste reduction initiatives, contributing to cafe''s environmental responsibility goals.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
Sales Associate
Soul Wireless INC
Houston TX
10.2013 - 06.2019
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Liberty High School Houston Tx
Skills
Credit adjustments
Consultative Sales
Paperwork Processing
Data Collection
Spanish
Sales Promotion
Timeline
Collections Agent /Customer Service Representative
Mi Amigo Auto Sales
09.2020 - 03.2021
Barista
Austurias Bakery Cafe
07.2019 - 01.2021
Sales Associate
Soul Wireless INC
10.2013 - 06.2019
High School Diploma -
Liberty High School Houston Tx
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