CARMEN NORTON

Assistant Manager - AR Specialist

Bess Testlab, Inc

09.2014 - 12.2023

Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and resolving complaints promptly.
Proactive management, customer service strategies, quoting, scheduling, contracts compliance.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Created employee schedules to align coverage with forecasted demands.
Streamlined operations for increased efficiency.
Created, maintained and updated filing systems for paper and electronic documents.
Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
Managed accurate AR operations, documenting expenses, and verified and correcting discrepancies resolving client's billing issues.
Manage PG&E account, billing, PO's, generated reports.
Coordinated special projects and managed schedules.
Promote employee safety and protect company from potential liability.
Ensured timely payments from clients through effective communication and proactive followups.
Implemented collection strategies that led to the recovery of lost revenue.
Analyzed aging reports and provided recommendations for improving collections efforts.
Managed a team of accounts receivable specialists, providing guidance and support for optimal performance that resulted in increased accuracy of billing information and reduced discrepancies.
Created monthly reports detailing accounts receivable performance metrics for senior management review.
Streamlined invoicing and payment systems, resulting in improved cash management
Review work of billing staff to ensure accuracy, resolving inconsistencies as needed
Coordinated travel arrangements for executives and staff members,