Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Languages
Timeline
Generic

Carmen Orozco

El Mirage,AZ

Summary

I currently serve as the Clinical Manager and Procedural Coordinator, with over 25 years of experience in the medical industry. I am eager to establish myself in an administrative management role within a medical office. I possess the ability to perform effectively under high-stress conditions and demonstrate a capacity for rapid learning, combined with strong patient care competencies. I am adept at multitasking and respond well to guidance when necessary, while also being well-versed in medical terminology and specialty support. I thrive in fast-paced, high-volume environments, consistently maintaining meticulous attention to detail.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Clinical Manager

Premier Pain and Wellness
08.2023 - Current
  • Oversaw Post Anesthesia Care Unit and managed daily operations of 4-person clinic supporting approximately 150 patients per week.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.


Clinical Supervisor

Sun Pain Management
11.2022 - 08.2023
  • Monitored, analyzed, and corrected staff performance and worked with Operations management to raise standards of practice.
  • Assessed patients, determined needs, and managed care.
  • Facilitated hiring of qualified personnel by interviewing applicants and making recommendations for employment.
  • Led and directed a team of 27 clinical personnel and support staff.
  • Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
  • Implemented performance improvement initiatives focused on enhancing client experience and service quality.
  • Optimized scheduling processes that promoted efficient use of time to maximize clinician availability for direct patient contact.
  • Served as a liaison between clinical staff and administration to address concerns and optimize workflows.

Medical Scribe/ Lead Medical Assistant

THE PAIN CENTER OF ARIZONA
03.2011 - 11.2022
  • Directly assist Physicians to improve patient care interaction time patient satisfaction and improve physician productivity
  • Ensure chart is complete diagnosis medications documentation is accurate to bill for patient services rendered
  • Strong organizational skills focus on attention to detail
  • Knowledge of medical terminology adaptability and multitasking in a fast-paced medical office
  • Assist Physicians with office procedures and injection therapy
  • Recover patients after injection therapy, remove IVs
  • Medical team leadership staff training and development
  • Ordering supplies and maintaining the supply room recording used and received inventory
  • General administrative support including scheduling faxing and other clinical tasks
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions
  • Stayed on top of current patient loads to facilitate efficient and organized workflow
  • Selected appropriate ICD-10 and CPT codes for records
  • Submitted orders for additional tests and examinations
  • Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction
  • Accepted dictated notes and produced professional documents with outlined information
  • Verified signatures and checked medical charts for accuracy and completion

Education

Some College (No Degree) - Business Management

Rio Solado Community College
Surprise, Arizona

Skills

  • Clinical Leadership
  • Training and mentoring
  • Staff Supervision
  • Staff Scheduling
  • Scheduling Support and Coordination
  • Employee Orientation
  • Administrative Duties
  • HIPAA and OSHA Compliance
  • Transcription
  • CPT Code
  • Medical Billing
  • Office Supplies and Inventory
  • ICD-10
  • Diagnostic Test Ordering
  • Medical Records Management
  • Administering Injections
  • Explaining Procedures to Patients
  • EMR Systems
  • Centricity
  • Mysis
  • Mars
  • ERX

Certification

  • Certified Medical Assistant
  • CPR and AED
  • AIBT Accounting Institute Program

Additional Information

References available upon request

Accomplishments

I was honored to have received recognition from the Pain Center of Arizona for my leadership capabilities and unwavering commitment to excellence in the medical field. Throughout my career, I have had the privilege of educating over sixty nurses and staff members, with a specific emphasis on cultivating and mentoring emerging leaders in healthcare. Following my departure from Sun Pain Management, I collaborated with a former colleague to establish a medical clinic. In this capacity, I utilized my extensive experience to assist in the development of a structured practice, by contributing to the company's marketing strategies, streamlining patient scheduling, and managing the pre-authorization processes for surgeries. My contributions were instrumental in establishing the foundation for a successful medical clinic. Within a brief span of six months, we were nominated and selected as the #1 Pain Management Clinic in the West Valley by the Best of the Desert Community’s Choice Awards.

Languages

Spanish
Native or Bilingual

Timeline

Clinical Manager

Premier Pain and Wellness
08.2023 - Current

Clinical Supervisor

Sun Pain Management
11.2022 - 08.2023

Medical Scribe/ Lead Medical Assistant

THE PAIN CENTER OF ARIZONA
03.2011 - 11.2022

Some College (No Degree) - Business Management

Rio Solado Community College

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