Carmen Ortiz

Guided customers to premium selections of mattresses, furniture and lifestyle items.

• Processed returns, exchanges, and refunds in accordance with company policies.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Demonstrated product features and benefits for customers' needs.
• Maintained up-to-date knowledge of store merchandise and policies.
• Worked with fellow sales team members to achieve group targets.
• Provided accurate information about products, prices and services.
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Maintained cleanliness of store environment including floors, windows, displays.
• Tracked sales performance metrics to identify trends in market place.
• Letting customers know of any promotions and assisting them with any finance if needed

• My responsibility as a front desk was assistant customers finding them the right room and accommodating them based on their needs.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
• Issued room keys and escort instructions to bellhops.
• Coordinated with housekeeping staff regarding occupancy status of rooms.
• Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
• Provided information about the hotel's amenities, services and surrounding areas to guests.
• Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
• Input customer data into reservation systems and updated to reflect room changes.
• Ensured that all guest rooms were clean and providing them with basic needs

• Operated pharmacy computer systems to input customer data and process payments.
• Handled phone inquiries, providing information on store hours, services, and prescription status.
• Monitored expiration dates on products stored in the pharmacy area.
• Welcomed customers, offering assistance to help find store items.
• Organized returned items according to store policy and restocked them on shelves accordingly.
• Handled medications to ensure accurate and essential distribution.

• As a customer service representative we assist customers with money, orders transactions, paying bills and other stuff. We also deal with returns and refund as well as the quality of the product.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.