Carmen Ortiz
Jacksonville ,FL
Summary
Dynamic bilingual professional with a proven track record at Hudson County Department of Family Services, excelling in administrative support and customer satisfaction. Demonstrated exceptional cash management and problem-solving skills, significantly reducing data entry errors and enhancing office organization. Committed to delivering high-quality service and fostering positive client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerk 1 Bilingual
Hudson County Department of Family Services
09.2022 - 07.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to correct recipients in timely manner.
- Maintained professional atmosphere within office setting through effective communication skills and polished presentation abilities.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Maintained up-to-date employee records to assist in human resources planning.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Interpreted for Spanish only speaking clients effortlessly and fluently.
Cashier/Stocker
TJ Maxx, TJX Companies
05.2022 - 10.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
Drive Thru/Cashier Assistant
McDonald's
09.2019 - 04.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering welcoming environment at drive-thru window.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Cross trained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Balanced cash drawer at beginning and close of shift.
Manager
UXPRESSM LLC
02.2019 - 09.2019
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted in training new employees on Western Union systems, policies, and best practices, facilitating their smooth integration into the team.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Videographer/Video Editor
Eagle Vision Media
06.2017 - 06.2019
- Produced videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Used Adobe Premiere to edit footage into correct order and add effects.
- Developed creative approaches to video production to create unique and engaging content.
Education
Certificate of Completion - Cosmetology
Parisian Beauty Academy
Hackensack, NJ05-2020
High School Diploma -
Union City High School
Union City06.2019
Skills
- Telephone etiquette
- Customer satisfaction
- Cash management
- Administrative support
- Database entry
- Prioritization
- File maintenance
- Database management
- Calendar management
- Problem-solving
- Flexible and adaptable
- Bilingual English/ Spanish
Accomplishments
- Used Microsoft Excel to track data spreadsheets.
Certification
- Certified Makeup Artist, - 5 Years
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clerk 1 Bilingual
Hudson County Department of Family Services
09.2022 - 07.2025
Cashier/Stocker
TJ Maxx, TJX Companies
05.2022 - 10.2022
Drive Thru/Cashier Assistant
McDonald's
09.2019 - 04.2021
Manager
UXPRESSM LLC
02.2019 - 09.2019
Videographer/Video Editor
Eagle Vision Media
06.2017 - 06.2019
Certificate of Completion - Cosmetology
Parisian Beauty Academy
High School Diploma -
Union City High School
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