Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Ortiz- Santini

New Haven

Summary

Experienced Clinical Receptionist with a track record of managing patient services and healthcare administration. Skilled at scheduling appointments, maintaining medical records, and facilitating efficient office operations. Demonstrated strengths in customer service, problem-solving, and multitasking. Contributed to improved patient satisfaction and operational efficiency in previous roles.

Overview

9
9
years of professional experience

Work History

Clinical Receptionist

Complete Pediatrics
North Haven
11.2018 - Current
  • Greeted patients and families with warmth and professionalism.
  • Scheduled appointments using electronic health record system efficiently.
  • Managed patient check-in and check-out processes seamlessly.
  • Handled phone inquiries and directed calls to appropriate staff.
  • Verified insurance information and collected co-pays accurately.
  • Coordinated communication between medical staff and patients effectively.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Organized medical records and ensured accurate data entry consistently.
  • Ensured that reception area was clean and organized at all times.
  • Responded to phone inquiries from patients regarding office hours, services offered, and appointment availability.
  • Processed referrals from external providers for specialty care services as needed.
  • Executed check-in procedures for each patient visit including verifying identification cards.
  • Provided excellent customer service by promptly addressing patient complaints or concerns.
  • Managed incoming, outgoing mail including sorting letters, packages for distribution within the clinic.
  • Assisted in training new receptionists on proper protocols for handling calls and visitors.
  • Conducted follow up calls to confirm upcoming appointments with patients.

Clinical Receptionist

Yale University
New Haven
09.2016 - 06.2019
  • Handled phone inquiries and directed calls to appropriate staff.
  • Provide specialized information related to sections, policies, procedures, insurance, and services. Assists patients with the completion of forms.
  • Build monthly provider master schedules and clinic calendars from established sources, and verify provider sessions worked. Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc. Create a patient bump list as necessary due to last-minute provider call-outs.
  • Schedule patient appointments and resolve scheduling conflicts. Notify patients of changes or cancellations, and prioritize the urgency of appointments for rescheduling. Schedule patients into clinical research studies.
  • Receive patients and visitors. Secure names, needs, and direct accordingly. Update patient information, verify insurance information, level of service, and track referrals when necessary. Initiate billing processes by completing patient encounter forms, and accept and process fees for service payment.
  • Obtain patient charts, medical records, and lab reports, and verify for completeness.
  • Maintain an inventory of office supplies and educational materials.

Education

Associate of Arts -

University of Puerto Rico
Ponce Puerto Rico

Skills

  • Electronic health records management
  • Appointment scheduling
  • Insurance verification
  • Patient check-in and check-out
  • Medical record organization
  • Client relationship management
  • Bilingual - Spanish

Languages

Spanish
Full Professional

Timeline

Clinical Receptionist

Complete Pediatrics
11.2018 - Current

Clinical Receptionist

Yale University
09.2016 - 06.2019

Associate of Arts -

University of Puerto Rico