Carmen P

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Kept accurate records of all resident and tenant correspondence.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
• Kept properties in compliance with local, state, and federal regulations.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Coordinated appointments to show marketed properties.
• Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.

• Manages client tickler files for re-certifications.
• Coordinates self-certifications and full recertification

process for properties. Runs tenant summary reports.

Gathers tenant information, assembles and sends recertification packets and notices to tenants at 60/ 90/120 days and follow-up documents, files incoming packets, processes completed paperwork, enters all residents updates in OneSite database, prepares tenant income verification and lease for tenant signature and files completed recertification in tenant permanent files.

• Prepares and sends 30-day final Kappa Notice letter for noncompliant residents. Provide supervisor summary of noncompliant resident legal action.
• Contacts tenants to schedule resident interview meetings or request additional information for recertification's.
• Coordinated compliance documentation and reporting processes to ensure regulatory adherence.
• Meets with clients to gather required documentation for re-certifications.
• Interacts professionally with clients and residents in person and by telephone, email or text messages; assists with paperwork; acts as translator when needed; answers questions, resolves problems and de-escalates issues when possible, or refers to appropriate resources. Provides supervisors with summary of any client issues, including potential need for reasonable accommodation.
• Prepares files for audits, including scanning documents.
• Answers and directs phone calls.
• Organizes and schedules appointments and meetings.
• Writes and distributes emails, letters, faxes, and forms.
• Handle incoming and outgoing mail daily.
• Fills in for other Administrative Assistants when absent.
• Performs additional duties as assigned.

• More than 15 years of hands-on experience in supporting twelve attorneys administratively. Efficiently prioritizing tasks according to urgency or deadline requirements.
• Interpreter /translator with experience supporting attorneys and clients in sensitive and confidential legal environments. Including correctional facilities. Skilled in ensuring accurate communication and maintaining professionalism under high-pressure circumstances.
• Experienced in use of Needles File Management Software, including opening/closing files.
• Facilitated clear communication between clients and attorneys to ensure all parties were informed of updates or changes.
• Reduced attorney workload through proficient document management, handling correspondence.
• Scheduled and coordinated meetings between legal teams and clients.
• Helped with intake of new clients and materials by setting up files and documenting important information.
• Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
• Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.