Carmen Pace
Residence Inn By Marriot
Idaho Falls,ID
21
years of professional experience
Results-driven professional known for exceptional attention to detail and problem-solving skills. Experienced in managing operations and staff training to enhance customer satisfaction and drive repeat business.
Professional hospitality worker with strong attention to cleanliness, efficiency, and guest satisfaction. Highly reliable team player known for flexibility and adaptability to changing needs. Skilled in maintaining high standards of hygiene and organization. Focused on delivering outstanding results and ensuring welcoming environment.
Work History
Room Attendant
2 Years 2 Months- Cleaned and sanitized guest rooms, ensuring adherence to brand standards for cleanliness and presentation.
- Managed inventory of cleaning supplies, optimizing usage and reducing waste through efficient ordering processes.
- Conducted routine inspections of guest rooms and common areas, identifying maintenance issues and ensuring timely resolution.
- Trained new staff on cleaning procedures and safety protocols, fostering a collaborative team environment.
Manager on Duty
5 Years 9 Months- Supervised daily operations, ensuring efficient front desk management and guest satisfaction.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented process improvements to enhance guest check-in/check-out efficiency.
- Coordinated maintenance requests, ensuring timely resolution of facility issues for optimal guest experience.
- Resolved guest complaints professionally, fostering positive relationships and enhancing brand loyalty.
- Monitored inventory levels, ordering supplies as needed to maintain operational readiness.
- Conducted staff performance evaluations, providing feedback for professional development and growth.
- Developed training materials to streamline onboarding processes for new employees.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Customer Service Specialist
3 Years 4 Months- Processed transactions accurately, maintaining cash register integrity and adherence to company policies.
- Collaborated with team members to streamline service processes, improving overall customer experience.
- Trained new staff on customer service protocols and operational procedures for consistent service delivery.
- Stocked shelves
- Deli
- Bakery
Education
High School Diploma
Timeline
Room Attendant
Residence Inn By Marriot
08.2024 - CurrentRead More
Manager on Duty
Motel 6
01.2010 - 10.2015Read More
Customer Service Specialist
Walmart
10.2005 - 02.2009Read More
Hillcrest High School
High School Diploma
Read More