CARMEN PACHECO

• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Ensured accurate patient registration by verifying insurance information and personal details.
• Facilitated effective communication between patients, healthcare providers, and administrative staff.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.

• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Ensured accurate patient registration by verifying insurance information and personal details.
• Facilitated effective communication between patients, healthcare providers, and administrative staff.
• Addressed patient inquiries and concerns promptly to enhance overall patient satisfaction.
• Maintained organized medical records to ensure compliance with regulatory standards and improve access for providers.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Adhered to strict HIPAA guidelines to protect patient privacy.

Answering Inbound calls from travel agent and guest

Recaptured guest loyalty with expertise in de-escalating conflicts

and building personalized solutions

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• Assisted guest in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.