Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Carmen Padrta

Seaside

Summary

Dedicated professional seeking full-time opportunities in customer service and leadership roles. Extensive experience in team leadership, customer service, and operational management within a high-tourism area. Adept at navigating challenging situations and delivering exceptional results. Proven ability to foster a collaborative environment while utilizing strong problem-solving skills to uphold high standards and address issues promptly. Committed to leveraging this experience to make a positive impact in future endeavors within your company.

Overview

10
10
years of professional experience

Work History

Manager on Duty

Oregon Garden Resort
10.2023 - 01.2025
  • Managed Money, making sure enough change was there and money was always secured at the end of the night.
  • Upwards of 3,000 people per day.
  • Managed 7 Booths, made sure the correct items were stocked and everything was clean and up to code/standards.
  • Managed 15-20 employees, made sure that everyone showed up on time and if they didn't would find replacements for the positions.
  • Managed food leaving the kitchen and entering the event. Made sure it was all up to temperature and that there was enough product/backups.
  • Checked on guests while walking around to check on trashes, employees had sufficient breaks, and service the coffee and beer kegs.
  • At end of the night me and the manager would go around to each booth and make sure everything was clean. Cleaned up anything that was missed, stocked up, and locked up the booth.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Office Manager

Matt's Window Tinting
08.2017 - 12.2020
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Check voicemail and pass along messages to other employees if needed.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Collaborated with owner on strategic initiatives, sharing best practices to achieve common goals across the business.
  • Streamlined office/workplace operations, enhancing workflow efficiency and reducing operational redundancies.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Made sure all customer cars are done, keys returned, and the lot is clear.
  • Secured money and building.

Front Desk Agent / Manager-in-Training

Holiday Inn Express and Suites
09.2014 - 07.2017
  • As a front desk agent, I was responsible for greeting guests with a friendly smile, taking phone calls regarding in-room needs, technical issues, complaints, reservations, payment matters, customer inquiries, and seeing to the overall satisfaction of each customer.
  • Over 80 rooms and 4 floors.
  • As a manager on duty, I completed these tasks as well as overseeing the shift checklists for 2 other employees, while completing managerial administrative paperwork, maintaining a clean work environment, and acting as the sole employee on duty.
  • Due to a constant understaffing issue, even before I got my MOD position, I was almost always self managed. Leaving me responsible for several positions' workload.
  • Responsible for communicating with vendors, contractors, and professional service personnel.
  • Managed check-in and check-out processes, ensuring seamless guest experiences.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

Education

No Degree - Psychology, Child Development

Central Oregon CC
Bend, OR
04.2014

Academic High School Diploma -

La Pine
La Pine, Oregon
06-2014

Skills

  • Excellent Time Management
  • Task-Oriented
  • Friendly, Cooperative Attitude
  • Personal Responsibility
  • Customer service focus
  • Complex Problem-solving
  • Attention to detail
  • Sales and marketing

Timeline

Manager on Duty

Oregon Garden Resort
10.2023 - 01.2025

Office Manager

Matt's Window Tinting
08.2017 - 12.2020

Front Desk Agent / Manager-in-Training

Holiday Inn Express and Suites
09.2014 - 07.2017

No Degree - Psychology, Child Development

Central Oregon CC

Academic High School Diploma -

La Pine

Awards

Honor Roll, Attendance, Participation

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