Carmen Payne

Costco Wholesale Corp

04.2011 - Current

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Exhibited excellent people skills during interaction with employees and customers.
Trained and developed new employees for ease of transition into team.
Completed daily paperwork and computer entry of sales data as established by management.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Created employee schedules to align coverage with forecasted demands.
Mentored team members to enhance professional development and accountability in workplace.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.