Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
CARMEN PEAL

CARMEN PEAL

Las Vegas,NV

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. And I speak Spanish.

Overview

24
24
years of professional experience

Work History

Elementary School Office Manager

Gene Ward Elementary School
08.2010 - Current
  • HCM - Payroll
  • SAP- ordering supplies and budget
  • Amazon orders and returns
  • School Banking
  • Process paperwork and data entry
  • Microsoft word, excell and powerpoint knowledge
  • Infinite Campus, data entry, enrollments, withdrawals, Attendance, records request and sending records and a variety of Infinite Campus reports.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for Banking and recordkeeping.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Assist with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Coordinated special projects and managed schedules.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for office's employees.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Organized spaces, materials and catering support for employees, parents and students.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for, services and school information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered exceptional customer service to every customer and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of changes.
  • Trained new personnel regarding school operations and policies.
  • Communicated professionally with colleagues, parents and students.
  • Collaborated with staff members to enhance customer service experience and exceed team goals.
  • Trained Office Staff and cross-trained.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Communicated with Administrators when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
  • Updated and maintained information for employees.
  • Processed orders, credits and tracked returns.
  • Helped achieve results by translating customer paperwork and school documentation.
  • Accomplished multiple tasks within established timeframes.

Elementary School Clerk

Gene Ward Elementary School
08.2005 - 12.2009
  • I speak Spanish.
  • Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
  • Organized and managed school records, student documentation and administrative communications.
  • Maintained daily attendance record of students in school.
  • Kept in contact with parents and updated regarding child's progress and attendance.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to [Type] database.
  • Arrange meetings for Administrators
  • Recognized [Type] issues prior to escalation and applied [Technique] for effective resolution.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Office Specialist

Green Valley High School
04.2003 - 07.2005
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to the school and employees by copying, faxing and filing documents.
  • Assisted the Registrar
  • Send I& request students records
  • Transcripts
  • Supplies Clerk

Kindergarten Teacher's Assistant

Ronzone Elementary School
02.1998 - 03.2003
  • Helped teacher prepare instructional material and displays.
  • Enforced rules and instructions to maintain discipline.
  • Demonstrated specific skills and activities for students to improve understanding.
  • Arranged and organized classroom desks, chairs and supplies.

Education

BBA - Tourist Administration

UNIVA
Guadalajara, Jalisco, Mexico
01.1994

Skills

  • Responsible, reliable, discrete, profesional
  • Customer Relations
  • Written Communication
  • Workflow Planning
  • Business Administration
  • Banking Operations
  • Account Reconciliation
  • Clerical Support
  • Event Coordination
  • Office Supplies and Inventory
  • Staff Training
  • Workflow Optimization
  • Biweekly Payroll Processing
  • Financial Tracking
  • Policy Implementation
  • Office Management Software
  • Organizational Skills
  • Financial Reporting
  • Human Resources
  • Calendar Management
  • Excellent Multitasking Abilities
  • Training and Development
  • Administering Payroll
  • Report Preparation
  • File and Data Retrieval Systems
  • Accounts Payable and Receivable
  • Conflict Management
  • Coaching and Training
  • Microsoft Office
  • Deposit Collection
  • Monthly Closings
  • Database Maintenance
  • Customer Service Management
  • Email Correspondence
  • Handling Complaints
  • Financial Management and Reporting
  • Scheduling
  • Budgeting
  • Documentation
  • Data Analysis and Modeling

Languages

Spanish
Native or Bilingual

Timeline

Elementary School Office Manager

Gene Ward Elementary School
08.2010 - Current

Elementary School Clerk

Gene Ward Elementary School
08.2005 - 12.2009

Office Specialist

Green Valley High School
04.2003 - 07.2005

Kindergarten Teacher's Assistant

Ronzone Elementary School
02.1998 - 03.2003

BBA - Tourist Administration

UNIVA

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CARMEN PEAL