Carmen Perez
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Skilled at creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
American Eagle Outfitters
06.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager - Merchandising
Vans
07.2020 - 06.2023
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Provided positive customer relationships by responding quickly to customer service inquiries.
Assistant Store Manager - Brand
Old Navy
09.2017 - 07.2022
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Arts - Graphic Design
The University of West Florida
Pensacola, FL12.2012
Skills
- Customer Service
- Sales Strategies
- Microsoft Outlook
- Adobe Systems Adobe Creative Cloud
- Microsoft Office
- Employee Scheduling
- Sales and Marketing
- Time Management
Timeline
Assistant Store Manager
American Eagle Outfitters
06.2023 - Current
Assistant Store Manager - Merchandising
Vans
07.2020 - 06.2023
Assistant Store Manager - Brand
Old Navy
09.2017 - 07.2022
Bachelor of Arts - Graphic Design
The University of West Florida
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