Carmen Perez
Chula Vista,CA
Summary
Organized and dedicated professional in areas of Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
Masterwork Electronics Inc.
08.2019 - 09.2023
- Assisted CEO of an international (Mexico) company with daily business operations and served as first contact for customers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Managed complex calendar scheduling with focus on proper allocation of executive availability
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Processed travel expenses and reimbursements for CEO
- Updated and maintained confidential databases and records
- Organized and coordinated conferences and monthly meetings
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation
- Created expense reports, budgets, and filing systems for management team
- Handled confidential and sensitive information with discretion and tact
- Answered high volume of phone calls and email inquiries
- Provided primary customer support to local and International customers.
- Maintained and managed customer files and databases.
Administrative Assistant/Accounting Assistant
San Diego Continuing Education Foundation
11.2018 - 08.2019
- Served as an assistant to the Director of the Foundation, performed administrative and clerical duties, event coordinating including accounting/payroll duties.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Prepared accounting journals to present monthly to board members.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted with preparations, logistics and executed monthly community outreach and scholarship awards events.
- Processed new hire paperwork and documents.
- Processed monthly payroll.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Reconciled bank and payroll records routinely to verify accuracy.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed strategies to streamline and improve office procedures.
- Coordinated with external auditors to resolve discrepancies.
Administrative Assistant
Toyo Tires LLC
04.2012 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Updated various internal reports, collected and compiled data and performed follow-up.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Prepared and presented reports to management on logistics performance.
Receptionist
Valley Sanitary District
03.2009 - 10.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
Document Control Coordinator
Whites Steel Inc.
09.2007 - 03.2009
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Checked blueprints and drawings for accuracy and completeness.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
- Utilized CAD software to scan and clean up project documents.
- Evaluated current document processes, suggested methods for change and implemented successful improvements
Education
Certificate - Advance Microsoft Excel & Word
SDCCD Continuing Education
San Diego, CA06.2018
Certificate - Developing High Performance Spreadsheets - MS
Southwestern College
Chula Vista, CA05.2017
High School Diploma -
Indio High School
Indio, CA06.1994
Skills
- Years of Customer service experience
- Advanced MS- Excel, Word and Outlook
- Bilingual English/Spanish - Fluent
- Strong Problem Solver
- Executive Support
- Accounts Payable and Accounts Receivable knowledge
- Certified in 10-Key
- Payroll knowledge
- 55 WPM typing speed
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Assistant to the Chief Executive Officer
Masterwork Electronics Inc.
08.2019 - 09.2023
Administrative Assistant/Accounting Assistant
San Diego Continuing Education Foundation
11.2018 - 08.2019
Administrative Assistant
Toyo Tires LLC
04.2012 - 01.2018
Receptionist
Valley Sanitary District
03.2009 - 10.2009
Document Control Coordinator
Whites Steel Inc.
09.2007 - 03.2009
Certificate - Advance Microsoft Excel & Word
SDCCD Continuing Education
Certificate - Developing High Performance Spreadsheets - MS
Southwestern College
High School Diploma -
Indio High School
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