Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Perez

Glendale,AZ

Summary

Accounts Receivable Manager with 10+ years of experience in managing AR teams. Expertise in credit and collections, dispute resolution. Recognized for strong leadership, cross-functional collaboration, and driving measurable improvements in cash flow.

Overview

9
9
years of professional experience

Work History

AR Manager, RCM

Team Select Homecare
04.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

Supervisor, Revenue Cycle

CVS Health – Coram / CVS Specialty Infusion Services
07.2016 - 04.2024
  • Manage a staff of 12, conduct 1 on 1 meetings with the staff to focus on (development, training, performance & relationship building).
  • Facilitate Team meetings/Huddles/Team Engagement activities. Monitor timecards and attendance (OT, absenteeism etc.)
  • Monitor and ensure adherence to HR policies (Coaching & Counseling activities).
  • Conduct interviews, completes performance reviews, make recommendations for hire, and onboard new employees.
  • Oversee production and balance workflow, AR Aging review, Cash review, prepare, organize, and track payer issues and projects ensuring positive and timely outcomes.
  • Review exception reports. Complete Adjustments/Refunds requests.
  • Transition to a new system (Epic). Collaborate with the organization to ensure the system is working appropriately, as well as work with Epic liaison to help develop the system to meet CVS needs. As well as educate the staff on system updates.
  • Sr. AR Collection Specialist- Credits
  • Provide side-by-side training to new hires / act as Subject Matter Expert to all other colleagues (“go to” for colleagues’ questions)
  • Assist with Special Projects
  • Assist with Accounts Escalation
  • Perform audits per Management requests
  • Pull accounts receivable report and assign priority invoices to the staff, so the department remained compliant.
  • Business shadowing for other CVS Leaders
  • Job Aid creation assistance
  • Assist in other lines of business within the SSC
  • Shadow my supervisor in interviewing candidates.

Sr. Billing Representative-Billing Dept.

Fresenius Kidney Care
- 01.2016
  • Responsible for reviewing and analyzing assigned claims with credit balances.
  • Determine reason for credit balance whether due to overpayment by payer or patient, billing or posting error.
  • Complete A/R adjustments and refunds to payers where permitted and appropriate.
  • Communicate with payer to confirm if recoupment in progress and proceed accordingly following correct protocol to issue refund or apply credit to AR.
  • Provide customer service phone support to patients, payers, and internal branches regarding patient accounts as needed.
  • Run daily reports: Created claims report, EBEW, CEWL
  • Place weekly patients on hold due to payer issues. Invoice for hospital LOA’s. Bill for Medicaid NV Emergency services.
  • Work projects as given by collections due to denials. Including, manipulating claims out of Document Imaging or Relay assurance.
  • Review an unbilled claims report. Work a claims history report out of Relay assurance to determine claims with errors on released claims side.
  • Back up my PARS when on vacations/out, covering for Relay assurance billing. Missing documents. Secondary paper claims drop, Etc. Verify that my PARS are on top of their duties. Back-up my supervisor when out of office.
  • Answer emails from clinics and other departments, such as collections and CVO.
  • CVO (Credentials Verification Organization) department
  • Duties include, running created claims reports to balance out insurance claims. Work electronic claims on ZirMed and Relay Health. Run reports for a variety of Medical payers.
  • Patient re-verifications, insurance and updating any changes needed. Ran an aging report to pull specific payer list, to verify patients’ plans.

Education

Associate in Arts - Business Administration

Strayer University
07.2025

Certificate - Medical Insurance Billing and Coding

Carrington College
Mesa, AZ
01.2012

Diploma - High School

Essex County Vocational Technical Career Center
Newark, NJ
01.1997

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Project planning
  • Staff development
  • Conflict resolution
  • Performance evaluations
  • Clear communication
  • Coaching and mentoring
  • Work prioritization
  • Data analysis
  • Recruiting and interviewing
  • Teamwork and collaboration
  • Computer skills
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Hiring and training
  • Training and development
  • Staff training

Languages

English
Full Professional
Spanish
Full Professional

Timeline

AR Manager, RCM

Team Select Homecare
04.2024 - Current

Supervisor, Revenue Cycle

CVS Health – Coram / CVS Specialty Infusion Services
07.2016 - 04.2024

Sr. Billing Representative-Billing Dept.

Fresenius Kidney Care
- 01.2016

Certificate - Medical Insurance Billing and Coding

Carrington College

Diploma - High School

Essex County Vocational Technical Career Center

Associate in Arts - Business Administration

Strayer University

Similar Profiles

CREATE PROFILE
Carmen Perez