Carmen Perez
San Antonio
Summary
Multi-talented employee, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
10
10
years of professional experience
Work History
Multi-Trade Dispatcher
Elmer's Home Service
San Antonio, TX
09.2025 - Current
- Coordinated daily dispatch operations to ensure timely and efficient delivery of services.
- Prioritized urgent requests for immediate attention and resolution.
- Trained new team members on dispatch protocols, enhancing overall team performance and efficiency.
- Analyzed operational processes, identifying areas for improvement to enhance service delivery speed.
- Implemented scheduling adjustments based on traffic patterns, maximizing resource allocation effectiveness.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Customer Service Representative (Technical support)
Charter Communications
San Antonio, TX
01.2024 - 09.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of product and service changes.
HVAC Dispatcher
County Wide Service
San Antonio, TX
05.2022 - 01.2024
- Pleasantly greeted all inbound and outbound customers for a 12-hour customer service operation.
- Use of assigned computer applications to successfully generate work orders and assign customers calls to technicians.
- Perform data entry services for the company in regard to entering customer information.
- Ensured that all repair and maintenance are handled in a timely manner.
- Handled cancellations, and ETA's through APTORA application.
- Prioritize workloads and work between several projects.
Correctional Officer
Texas Department of Criminal Justice
Gatesville, TX
04.2018 - 09.2021
- Established and enforced clear goals to keep all offenders on the same level and working collaboratively.
- Provided excellent supervisor skills and attention to offenders in daily face to face encounters.
- Built solid relationships with staff to keep the institution safe and secure.
- Addressed inquiries from the general public, other staff, offenders and visitors to resolve concerns.
- Remain level-headed and proactive during emergency situations.
Client Service Representative/Call Center Agent
The Old Guys Appliance
San Antonio, TX
07.2016 - 03.2018
- Pleasantly and professionally greeted all callers and asked how to be of assistance.
- Provided excellent service and attention to customers through phone conversations.
- Processed customer calls by accurately logging all pertinent information with Swiftlink, and Quickbook technology.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources, and maintaining schedules.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Earned a good attendance record and built a reputation for being on time and ready to work.
Education
High School Diploma -
James Madison High School
San Antonio, TX06.2016
Skills
- Decision-making
- Conflict resolution
- Relationship building
- Time management skills
- Multitasking ability
- Strong Interpersonal Skills
- Team leadership
- Staff Management
- Organization skills and efficiency
- Route planning
- Service Titan proficiency
Additional Information
- Authorized to work in the US for any employer.
- Skilled in Microsoft.
- References provided upon request.
Timeline
Multi-Trade Dispatcher
Elmer's Home Service
09.2025 - Current
Customer Service Representative (Technical support)
Charter Communications
01.2024 - 09.2025
HVAC Dispatcher
County Wide Service
05.2022 - 01.2024
Correctional Officer
Texas Department of Criminal Justice
04.2018 - 09.2021
Client Service Representative/Call Center Agent
The Old Guys Appliance
07.2016 - 03.2018
High School Diploma -
James Madison High School