Carmen Persia
Dunnellon,Florida
Summary
Detailed-oriented professional driven by a genuine love for working with people. Patient, and empathetic to ensure that every client feels valued and heard. Collaborative nature to create an exceptional client experience.
Overview
13
13
years of professional experience
Work History
Front Desk Assistant
Suncoast Podiatry
03.2017 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Verify insurance, enter referrals, code, and bill.
- Taking patients vitals and assisted Doctors with minor surgeries.
Data Base Coordinator
Mount Sinai Hospital
02.2009 - 10.2016
- List, delist and upgrade statuses of new and old transplant candidates into UNOS database within the timeline required.
- Communicated with clinical staff and social workers to obtain clinical data.
- Maintain database by entering new and updated patient information
- Coordinate monthly with outside centers on transplanted, listed, delisted, and deceased patients.
- Networking with outside vendor on actions for a better conversions
- Collaborated with Rogosin Institute, NYODN, ESRD orginizations directly involved with candidates progression towards transplant and maintanance of transplant.
- Maintained precise records of all changes made to the database, guaranteeing accurate historical documentation.
Education
Associate of Science - Nursing
Taylor College
Ocala, FL04-2024
No Degree - Liberal Arts
MaryMount Manhattan College
New York09-1993
Skills
- Fluent in Spanish
- Excellent Communication
- Attention to Detail
- Multitasking and Organization
Timeline
Front Desk Assistant
Suncoast Podiatry
03.2017 - 05.2022
Data Base Coordinator
Mount Sinai Hospital
02.2009 - 10.2016
Associate of Science - Nursing
Taylor College
No Degree - Liberal Arts
MaryMount Manhattan College
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