Carmen Pi
Miami,FLORIDA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
RN, Director of Nursing
USA Home Health Services, Inc
07.2004 - Current
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Audited charts and reviewed clinical documents to verify accuracy.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Directly involved in admissions process, progress notes review to meet Medicare guidelines.
- Responsible for The Joint Commission accreditation process for license renewal.
- Member of PI Committee overseeing Fazzi reports for patient satisfaction, Utilization Review and monitoring of clinicians documentation as well as remediation. Involved in monthly audits: safety, infection control, prevention of acute care hospitalizations, emergency management, and CEMP review and submission.
- Oversee daily flow of all Agency's activities to include billing activities/issues.
Director of Clinical Services for Broward/PB Count
SEHMA Corporation
01.2022 - 04.2023
- Developed, implemented, revised, and evaluated policies and procedures.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Supervised teams, went over admissions, Dx, orders to determine frequency of services, Tx and goals.
- Monitored frequency of services according to each Insurance benefits/coverage not to exceed benefits/coverage.
Director of Intake Department
SEHMA
01.2021 - 03.2023
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Oversaw admissions process, and made final decisions regarding complex cases requiring over-utilization of services.
- Addressed and resolved patient's complains.
COVID Vaccine Park Manager
USA Home Health
01.2021 - 06.2021
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Became COVID vaccine certified educator and trained all RN, LPN, MA on safe preparation and administration of the Pfizer and Moderna vaccines.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Covered the park when short staffed.
Case Manager
USA Home Health Services
01.2014 - 03.2017
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Obtained report from SOC nurses and determined frequency of services according to patient's needs.
- Worked closely with all team members to safely discharge patients to the community once goals were met.
- Managed high acuity team with 50% admissions/census from JMH.
- Addressed and resolved patients complains.
- Coordinated labs and faxed results to MD/Pharmacy.
- Participated in PI activities to include UR and monthly audits information tracking.
Performance Improvement Coordinator
USA Home HEALTH Servicves
07.2004 - 03.2017
- Assessed performance in relation to goals and made recommendations to promote continuous improvements.
- Established cooperative and professional working relationships by being courteous, respectful and communicative.
- Developed performance indicators for effectiveness of improvement activities and techniques.
- Initiated training and mentoring methods to help department employees better understand improvement procedures.
- Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
- Managed quality assurance initiatives.
- Conducted monthly audits included in PI program, quarterly and semiannual reviews as well as annual program review.
- Updated PI program annually and set new goals to improve selected indicators.
- Worked directly with DON during Joint Commission surveys and Plan of Corrections.
- Participated in FMQAI pilot project to reduce Acute care hospitalizations.
Education
Completed 4 Years - Medicine
School of Medicine
Holguin, CubaAssociate of Science - Registered Nurse
Miami Dade College
Miami, FL12.2016
LPN - Nursing
Lindsey Hopkins Technical College
Miami, FL11.2000
Skills
- Wound Care
- Medical Assessment
- Data Collection
- Patient Management
- Lab Result Interpretation
- Case Management
- Care Planning
- Chronic Disease Management
- Precepting
- Nursing Staff Leadership
- Bilingual: English and Spanish
- Home Care
- Intake and Discharge
Timeline
Director of Clinical Services for Broward/PB Count
SEHMA Corporation
01.2022 - 04.2023
Director of Intake Department
SEHMA
01.2021 - 03.2023
COVID Vaccine Park Manager
USA Home Health
01.2021 - 06.2021
Case Manager
USA Home Health Services
01.2014 - 03.2017
RN, Director of Nursing
USA Home Health Services, Inc
07.2004 - Current
Performance Improvement Coordinator
USA Home HEALTH Servicves
07.2004 - 03.2017
Completed 4 Years - Medicine
School of Medicine
Associate of Science - Registered Nurse
Miami Dade College
LPN - Nursing
Lindsey Hopkins Technical College
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