Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CARMEN PINEDA

Odessa

Summary

Dynamic Office Assistant with a proven track record at Pineda Diesel Truck, excelling in customer service and data entry. Enhanced office efficiency and customer satisfaction through effective communication and organization. Skilled in QuickBooks and fostering a positive atmosphere, I am committed to continuous improvement and problem-solving in fast-paced environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Assistant

PINEDA DIESEL TRUCK
11.2019 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.

Cashier Trainer

Walmart
03.2003 - 03.2007
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
  • Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Evaluated employee performance, offering constructive feedback and recognizing top performers through regular assessments.
  • Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
  • Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Communicated with customers and team members to solve problems.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Education

GED -

COMPUTER UNIVERSITY
RIO PIEDRAS, PR
02-1984

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Organizing and categorizing
  • Verbal communication
  • Professional and mature
  • Strong problem solver
  • Valid Driver's license
  • Quickbooks
  • [Language] fluency

Certification

  • [Area of certification] Training - [Timeframe] CHILDRENS AND FAMILYES FLORIDA

Languages

English

Timeline

Office Assistant

PINEDA DIESEL TRUCK
11.2019 - Current

Cashier Trainer

Walmart
03.2003 - 03.2007

GED -

COMPUTER UNIVERSITY

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CARMEN PINEDA