Carmen Pinon
Escondido,CA
Summary
Dynamic leader with proven expertise in operations management and team building, honed at Super Star Car Wash. Excelled in enhancing sales through strategic planning and fostering vendor relationships. Skilled in bilingual communication and efficient multi-tasking, achieving significant improvements in employee satisfaction and customer loyalty.
Overview
12
12
years of professional experience
Work History
General Manager
Super Star Car Wash
03.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Cashier
Express Fuels
01.2024 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
General Manager
Super Star Car Wash
12.2019 - 12.2023
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Front Desk Receptionist
Comfort Inn Hotel
09.2018 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Caregiver
Silverado Memory Care
09.2017 - 09.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Infant Nanny
Alonso Moran
01.2017 - 09.2017
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
Office Manager
Primerica
02.2016 - 01.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Restaurant Hostess
Fasia Buffet
01.2015 - 01.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Hostess
Fasia Buffet
01.2014 - 01.2015
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Associate
Bath and Body Work
01.2013 - 01.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
In-Home Nanny
Stacy
09.2012 - 01.2013
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
Education
High School Diploma -
Orange Glen High School
Escondido, CA05.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Training and Development
- Staff training/development
- Inventory Control
- Employee Scheduling
- Staff Supervision
- Verbal and written communication
- Administrative Skills
- Team training and development
- Labor Cost Controls
- Vendor relationships
- Purchasing
- Recruitment
- Troubleshooting expertise
- Sales Analysis
- Bilingual
Accomplishments
Team player of the year 2021
Languages
Spanish
Professional Working
Timeline
General Manager
Super Star Car Wash
03.2024 - Current
Cashier
Express Fuels
01.2024 - 03.2024
General Manager
Super Star Car Wash
12.2019 - 12.2023
Front Desk Receptionist
Comfort Inn Hotel
09.2018 - 12.2019
Caregiver
Silverado Memory Care
09.2017 - 09.2018
Infant Nanny
Alonso Moran
01.2017 - 09.2017
Office Manager
Primerica
02.2016 - 01.2017
Restaurant Hostess
Fasia Buffet
01.2015 - 01.2016
Restaurant Hostess
Fasia Buffet
01.2014 - 01.2015
Associate
Bath and Body Work
01.2013 - 01.2014
In-Home Nanny
Stacy
09.2012 - 01.2013
High School Diploma -
Orange Glen High School
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